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What is nbnTM?
NBN stands for National Broadband Network. This is the government-owned, open access data technology network that aims to provide reliable broadband and home phone services for all Australians. It’s being rolled out and operated by NBN Co Limited, which is a wholesale provider of broadband services.
How will the NBN get to my place?
The NBN is rolling out a national network of fibre optic cable. It then takes advantage of existing infrastructure to make the final connection to your premises. This means assessing what network technology is available in each area, then using what’s available to deliver a connection solution for that area. It includes using any of these technologies:
- Fibre to the Premises
- Hybrid Fibre Coaxial
- Fibre to the Node and Fibre to the Building
- Fixed Wireless.
What is FTTP or Fibre to the Premises?
This means an optic fibre line will run from the nearest fibre node to your home or workplace. You’ll need a powered NBN network device installed in your premise by an approved nbnTM Co technician.
What is HFC or Hybrid Fibre Coaxial?
This is where the existing ‘pay TV’ or cable network can be used to make the final part of the NBN connection. The HFC line runs from the nearest fibre node to your premises.
How do I access the NBN services?
nbnTM Co is a wholesale network provider, which sells access to the network to Retail Service Providers, such as EnergyAustralia. So, the NBN broadband and phone service provided to your household or business are delivered through EnergyAustralia.
What if I’m renting?
The property owner needs to agree to connect to the NBN, and where connection equipment is placed in the premise. Just let your landlord know the nbnTM Co appointment time, so they can be present or available by phone if any questions arise about placement of the NBN equipment.
Who’s responsible for maintaining the nbnTM network?
nbnTM Co owns and operates the network and they are responsible for its maintenance.
Will I deal directly with nbnTM Co?
EnergyAustralia, as your Retail Service Provider, will be the main contact for your nbnTM service. During roll-out, nbnTM Co may contact you to do some preparatory work. However all connection communications will be through EnergyAustralia, who will arrange an appointment for an NBN technician to come to your premises to install connection equipment.
Do I have to switch to the NBN?
Once NBN has been rolled out in your area, if you want to keep your internet and landline phone, you’ll need to switch to the NBN before the old copper infrastructure is switched off. This will happen around 18 months after NBN becomes available in your area.
How reliable is NBN compared to ADSL broadband NBN?
The fibre optic section of the NBNTM network is generally more reliable than standard ADSL broadband, as fibre optic technology is affected less by distance, weather conditions and radio and electromagnetic interference.
Will my ‘back-to-base’ alarm work on the NBN network?
Some devices such as existing home security alarms may not be compatible with the new technology of the NBNTM. Check with your alarm provider if it will be compatible, or if necessary what alternatives are available.
What if I have a ‘difficult’ premise to connect?
When the NBN technicians are on site, they’ll assess what’s required to connect your premises and discuss what’s involved with you before starting work.
Can I still use my existing landline phone?
No. If you want to keep your landline phone, you’ll need to switch to the NBN before the old copper infrastructure is switched off around 18 months after NBN becomes available in your area. EnergyAustralia can offer you a VoIP service, which allows you to use your phone as before, but with greater cost benefits.
Can I keep my current landline phone number?
Yes, EnergyAustralia offers number porting from all major providers. Once we process your application, we’ll be able to confirm if your number is portable.