We have created a help page for My Account with step by step instructions for most functions.

You can easily add any missing accounts by using the following steps:

Step 1 – Add an account

1. Go to your Settings in the top right hand corner next to the notification icon
2. Select Link/Unlink accounts from the drop-down options
3. Select either the Residential or Business drop-down
4. Enter the account number and postcode
5. Select Next

If the account is found, My Account will ask you to confirm your identity.

Step 2 – Confirm your identity

1. You will be prompted to provide at least one type of identification such as your date of birth, driver’s licence or Medicare card
2. If validated, the active account will be linked to your My Account profile

If you still can’t see your other account, check at the top of the main page to see if it says ‘switch to a different address’ and click on it to view it. If it doesn’t appear, please contact us.

You can view usage for electricity only. We are working towards including gas and solar data in the future.