I can't log in using my username and password. What can I do?

You must have a username and password for My Account to log in.

If you've forgotten your password, use the Forgotten password link on the My Account home page to generate a new one.

If you know your username and password for My Account:

  1. Check the spelling of your username and password.
  2. Check if your temporary password reset link has expired.
  3. Reset your password if you used the Forgotten password link.

Your account may be locked if you've entered the wrong username and password more than five times.

If your account is locked or you don't know why you can't log in, call us on 1800 171 397 (Monday - Friday, 8am – 6.30pm AEST).