Balance Plan

Variable rate plan with no lock-in contracts.

Benefits of Balance Plan

Balance Plan is a flexible plan for your home energy needs that includes variable energy rates.

Features:

• Energy rates are variable (other fees and charges may vary)
• No lock in contract and no exit fees
• Manage your energy accounts online with My Account

Balance plan and your energy bill

Electricity and gas bills are made up of usage rates, daily supply charges and demand charges (if applicable). With Balance Plan, these rates and charges are variable for 12 months. If we vary your rates, this will generally be once a year on a single date in July (for customers in NSW, SA, QLD and ACT) or August (for customers in VIC). Depending on where you're located, we’ll usually give you at least five or ten business days’ prior notice of the variation. 

Please keep this in mind when choosing a variable rate plan. You may also receive a guaranteed discount off these charges during the 12 month benefit period. Any other fees and charges (incl. solar feed-in tariffs and GreenPower) may also vary. If you’re a solar customer, you may be eligible for the applicable solar feed-in tariff rates. Energy payments such as solar feed-in tariffs or demand payments will generally only change once a year on a single date in July for customers in NSW, SA, QLD and ACT. For customers in VIC, these payments can change at any time. If we vary your energy payments, we’ll let you know, usually at least five business days’ before the change. There are no exit fees with our Balance Plan.

More information

Balance Plan is available to eligible residential customers in ACT, NSW, Queensland (electricity only), SA, and Victoria. Please refer to our Basic Plan Information Documents (BPID) or Energy Fact Sheets for more details. For more information, go to our frequently asked questions.