Large Business FAQs

What is changing on 1 July 2016 for electricity customers?

On 1 July, network charges for NSW, SA, QLD and ACT will change.

Also, the Australian Energy Market Operator (AEMO) participant charges are changing from 1 July 2016 for all electricity customers, in all states.

What is changing on 1 July 2016 for gas customers?

On 1 July the following charges will change:

  • Network and STTM charges for South Australian customers
  • AEMO charges for all states 
  • STTM charges for NSW

Why have network charges changed?

The changes in the network (transmission and distribution) charges have been made in accordance with the AER determinations. You’ll find further details on regulated network tariffs and associated reviews at aer.gov.au.

What are STTM and AEMO charges?

These are fees charged by distributors that are passed through at cost to customers. STTM stands for Short Term Trading Market and AEMO is the Australian Energy Market Operator.

What are my new prices?

To discuss your new prices, please call us on 1300 362 466 and choose option 2 to speak to a business energy specialist. 

Why have my prices changed?

Prices have changed for a number of reasons and don’t just affect EnergyAustralia customers.  Power prices are made up of a range of components, such as network, regulated and transmission costs, and we review our prices against these. Most energy providers would also be reviewing their prices at this time of year.

How much will my bill change by?

The amount your bill will actually change will depend on your usage, the energy contract you're on and which energy distribution area your business is in.

What happens if I have a bill that covers a period before and after the effective date?

Your bill will be split (pro rata). You'll pay your old rates for any portion of the billing period before the effective date and your new rates will apply to the period after.
You'll see separate charges dated on your bill for those that apply before and after the effective date.

Where can I see the change on my bill?

You can easily view any updates to network charges under ‘Network Charges’ on your invoices from 1 July 2016.

Do all retailers pass on the network charges to their customers?

Yes, most retailers pass on network charges to their customers. The rare exceptions would be where a customer (usually a very large customer) has entered into a separately negotiated connection contract with their local network operator.