Large Business FAQs

Network operators in Victoria changed their electricity and gas network tariffs for C&I customers on 1 January 2017. These increases have been made in accordance with determinations by the Australian Energy Regulator (AER) and you can find further details at aer.gov.au.

Further information about Gas and Electricity changes in Victoria and other states can be found below.

The network operators in Victoria include:

  • Powercor
  • CitiPower
  • AusNet Services
  • Jemena
  • United Energy

What are my new rates?

To discuss your new rates, please call us on 1300 362 466 and choose option 2 to speak to a business energy specialist. 

Why have my rates changed?

The changes in the electricity network (transmission and distribution) rates have been made in accordance with the Australian Energy Regulator determinations.

The changes to your Gas Commodity Charge rate are to reflect the CPI adjustment.

Where can I see the change on my bill?

You can view any updates to network charges under ‘Network Usage’ on your invoices from 1 January 2017.

Do all retailers pass on the network charges to their customers?

Yes, all retailers pass on network charges to their customers. The rare exceptions would be where a customer (usually a very large customer) has entered into a separately negotiated connection contract with their local network operator.

Electricity changes


Are the rates for all environmental charges changing 1 January 2017? (All states)

Yes. This is due to a change in the obligation percentage of applicable schemes.

You’ll only see the new rates, together with an adjustment reflecting the new rates from 1 January 2017 on your invoices after the Regulator of each scheme determines the relevant obligation levels for calendar year 2017. We anticipate this will occur in March and May 2017 and the new rates will be reflected on your invoices soon after. Until then, the rates on your invoices will remain unchanged.

What are the changes to environmental charges?

The table below shows the environmental charges that will change in 2017. In March or May we’ll be advised of the relevant obligation levels for calendar year 2017, after they are determined by the Regulator of each scheme. While the rates on your invoices will remain unchanged, you’ll see new rates, together with an adjustment reflecting the new rates backdated to 1 January 2017, on your invoices after we’re notified of the changes.

Environmental scheme

Participating state(s)

Description of charge on invoice

Large-scale Renewable Energy Target

VIC, SA, ACT, NSW, QLD

LRET Charge

Small-scale Renewable Energy Scheme

VIC, SA, ACT, NSW, QLD

SRES Charge

Victorian Energy Efficiency Target

VIC

VEET – Electricity

ACT Energy Efficiency Improvement Scheme

ACT

ACT Energy Efficiency Scheme

NSW Energy Savings Scheme

NSW

NSW Energy Savings Scheme

For more details on each scheme, you can go to:

Gas changes


Changes to Victorian network charges: Tariff V

The Australian Energy Regulator has approved new gas network tariffs for Victorian customers effective from 1 January 2017.

You can find more details at aer.gov.au

Changes to network charges: Tariff D (NSW, SA, Vic)

The rates for the Fixed Monthly (Transmission) Charges in New South Wales and South Australia increased from 1 January 2017 in line with CPI, in accordance with your Gas Sale and Supply contract.

You’ll see updated charge rates on your invoices after 1 January 2017.

Environmental scheme

Participating State

Description charge on invoice

Victorian Energy Efficiency Target (VEET)

VIC

VEET

Please note: If you’re exempt from the VEET, the new rate won’t apply to you.

Changes to Victorian transmission charges: Tariff D

The Australian Energy Regulator has approved new gas transmission tariffs for Victorian customers effective from 1 January 2017. You’ll see the new tariffs applied to your invoices from this date under the heading ‘Network Usage’.

A Transmission Peak Injection adjustment will be performed on Victorian gas customers covering the historic consumption period 1 January to 31 December 2016. This will reflect the differences between the AER-approved Peak Injection charges and those that were applied to your 2016 invoices. You’ll see this on your invoice under the ‘Energy Consumption’ section as ‘Longford Peak Injection Charges’.

Changes to gas commodity charge: Tariff D only (VIC, SA & NSW)

Effective 1 January 2017, where applicable, your Gas Commodity Charge rate will be updated in accordance with your Gas Sale and Supply contract to reflect the CPI adjustment.

You’ll see updated charge rates on your invoices after 1 January 2017.

Which gas charges will change from 1 January 2017?

  • Network Charges (Distribution and Transmission) in Victoria
  • Gas Commodity Charges in SA, Victoria and NSW
  • Fixed (transmission) Charges in SA and NSW
  • Environmental Charges in Victoria

In which network areas have the transmission and distribution charges changed from 1 January 2017?

  • APA GasNet: Changes to gas transmission network charges
  • All other networks (Envestra, MultiNet, AusNet Services): Changes to gas distribution network charges