I am on the Secure Saver/Rate Fix plan why do I still get charged an exit fee?

The removal of exit fees does not apply to Secure Saver/Rate fix, plans with fixed tariffs are excluded. The exit fee only applies if you leave EnergyAustralia within the 2-year benefit period. If you move to another plan at EnergyAustralia or move property and stay with EnergyAustralia, the exit fee will not apply. Secure Saver rewards customers who commit to us and give us certainty in return we commit to them with no price increase.