I’m moving to a new home – what do I need to do?

Important information for existing customers about energy bill support.

We’re currently experiencing a technical issue that is preventing customers from logging in to MYAccount. In the meantime, you can still access your account via the EnergyAustralia mobile app. If you need any further assistance, please don’t hesitate to contact us.

Hide message

If you are an EnergyAustralia customer it only takes a few minutes to organise your electricity and gas connections.

You can do this by:

Logging into My Account, or
Entering your new address above and telling us when you’re moving, or
Calling us on 133 466 or using live chat

We recommend that you contact us at least two business days before your move.