How can I contact you about my home account?

Important information for existing customers about energy bill support.

We’re currently experiencing a technical issue that is preventing customers from logging in to MYAccount. In the meantime, you can still access your account via the EnergyAustralia mobile app. If you need any further assistance, please don’t hesitate to contact us.

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It’s important that we offer you a variety of contact options, to best suit your lifestyle.

Contact us

Monday to Friday

9.00am to 6.00pm AEDT

Live chat
1800 001 772

Outside of these hours?

Fill out our general enquiries form

Self service

You can view or pay your bill, set up direct debit, regular pay, eBilling or update your contact details, you can do this online, 24/7 on your self-service portal My Account.