EnergyAustralia has received a number of awards and nominations in recent years, which proudly reflect our commitment to customer service and product excellence. 

#1 Digital Customer Experience for Energy Retailing in 2015, 2016, 2017, 2018 and 2019

Global Reviews named EnergyAustralia the no. 1 energy retailer for the Digital Customer Experience Index including Mobile and Desktop for the fourth year running.

Global Reviews CEI Award 2018 - Energy Industry
Global Reviews CEI Award 2018 - Energy Desktop
Global Reviews CEI Award 2018 - Energy Mobile

Victorian Contact Centre of the Year

EnergyAustralia’s Geelong contact centre was awarded the best contact centre in the category for large centres (between 150-499 FTE in size) at the Auscontact Associaton’s Victorian Awards in August 2016. 

Canstar Blue - Most satisfied customers 2016 - 2017 - Small Business Electricity Providers

Most Satisfied Customers - Canstar Blue Award for Small Business   Electricity Providers

EnergyAustralia has topped the Canstar Blue’s customer satisfaction ratings for small business electricity providers in 2016 and 2017.

Roy Morgan Customer Satisfaction Award

EnergyAustralia was named Electricity Provider of the Month in the June, July and August round of consumer surveys done by research group Roy Morgan. Find out more about our win in June |  July  |  August. EnergyAustralia was also named Gas Provider of the Month in the August round of consumer surveys.

EY’s Women in Power & Utilities Index

EnergyAustralia has been recognised as one of the world's leading power and utility companies for its representation of women in senior management.

EnergyAustralia leads the industry in FCRC’s Rank the Energy Retailer report

The Financial and Consumer Rights Council (FCRC) ‘Rank the Energy Retailer’ report found EnergyAustralia to be the highest ranked top-tier retailer in Australia.