EnergyAustralia has received a number of awards and nominations in recent years, which proudly reflect our commitment to customer service and product excellence. 

#1 Digital Customer Experience for Energy Retailing in 2015, 2016, 2017, 2018, 2019 and 2020

Global Reviews named EnergyAustralia the no. 1 energy retailer for the Digital Customer Experience Index including Mobile and Desktop for the sixth year running.

Best Digital 2020
Best Desktop 2020
Best Mobile 2020


Victorian Contact Centre of the Year

EnergyAustralia’s Geelong contact centre was awarded the best contact centre in the category for large centres (between 150-499 FTE in size) at the Auscontact Associaton’s Victorian Awards in August 2016. 

Canstar Blue - Most satisfied customers 2016 - 2017 - Small Business Electricity Providers

Most Satisfied Customers - Canstar Blue Award for Small Business   Electricity Providers

EnergyAustralia has topped the Canstar Blue’s customer satisfaction ratings for small business electricity providers in 2016 and 2017.

EY’s Women in Power & Utilities Index

EnergyAustralia has been recognised as one of the world's leading power and utility companies for its representation of women in senior management.

EnergyAustralia leads the industry in FCRC’s Rank the Energy Retailer report

The Financial and Consumer Rights Council (FCRC) ‘Rank the Energy Retailer’ report found EnergyAustralia to be the highest ranked top-tier retailer in Australia.