November 20, 2017

EnergyAustralia customers should be aware of a new email scam.

The hoax email invites customers to view their bill online but links contained in the email are malicious.

Scam emails such as this one can appear very convincing and customers should take care with any email that requests them to click a link.

One indicator of potential scam emails is the sender. EnergyAustralia’s electronic bills to residential customers are sent from If you receive an email from a different address that says it relates to your EnergyAustralia bill, please do not open it or click any links it contains.

If you receive a fake EnergyAustralia email, you can report it to EnergyAustralia by forwarding the email to Please send the hoax email as an attachment if possible. Don’t forward the hoax email to anyone else.

Once you’ve sent the hoax email to, delete it from your inbox immediately. Then empty your Deleted Items folder.

Scam activity can also be reported to the ACCC Infocentre using this form or to a state or territory fair trading authority.

If at any time you are concerned you have provided credit card or banking details to a potential scammer, please also alert your financial institution.

EnergyAustralia takes scam activity seriously and has reported this latest hoax to the relevant authorities to investigate.

Find out more about EnergyAustralia’s online security.