Effective February 2026 

These Disney+ Offer Terms and Conditions (Disney Offer Contract) apply between you and EnergyAustralia Pty Ltd (ABN 99 086 014 968) (EnergyAustralia/we/us/our). 

This Disney Offer Contract covers our agreement to provide you with a unique activation link to access the Disney+ streaming service for 12-months with a Standard tier subscription (Disney+ Offer). The Disney+ streaming service (Disney+ Subscription) is provided by The Walt Disney Company (Australia) Pty Ltd (Disney) and is subject to the Disney+ Subscriber Agreement between you and Disney (Disney+ Subscriber Agreement).

Disney+ Subscriber Agreement

This Disney+ Contract contains a range of rights and obligations you have under the Disney+ Offer, and you should read them fully. Here are some of the key terms you should be aware of:

You must activate your unique activation link

In order to obtain your Disney+ subscription you must:

  • activate your unique activation link within 40 days of receiving it from us; and
  • accept the Disney+ Subscriber Agreement

If you do not activate your unique activation link within 40 days of receiving it from us, the activation link may expire, you will lose the right to access to your Disney+ subscription and you will not receive an activation link or other compensation from either us or Disney. 

Eligibility

The Disney+ Offer is available to new and eligible returning Disney+ subscribers only who sign up to an Eligible EnergyAustralia Energy Plan in an Eligible Jurisdiction. Once you have activated your unique activation link and have accepted the Disney+ Subscriber Agreement, you will receive 12-months access to Disney+ with a Standard tier subscription. Your electricity account(s) must remain with EnergyAustralia during this period for you to retain your subscription. If you leave EnergyAustralia during the 12-month subscription period, your subscription may be cancelled.

Terms between you and Disney

While we will provide you with a unique activation link to access the Disney+ Subscription for 12 months, we do not provide the Disney+ Subscription and that service is subject to Disney's Terms of Use and the Disney+ Subscriber Agreement. At the end of your 12-month subscription, you will automatically roll onto a monthly Disney+ Standard tier subscription. You will be charged monthly by Disney for this subscription at the rate set by Disney at the time. You can cancel your Disney+ Subscription at any time during the 12-month subscription without charge by Disney and your cancellation will be effective at the end of the 12 months (unless you leave EnergyAustralia prior to that). Disney may amend the Disney+ Subscriber Agreement in accordance with that agreement and may also require you to satisfy additional criteria, such as signing up to a Disney+ Account in order to receive the Disney+ Subscription.

Our liability to you

Once you have activated your unique activation link, the quality and availability of your Disney+ Subscription is subject to a variety of factors that are beyond our control as your electricity retailer. Other than any warranties we are unable to exclude by law, we give no warranty to you about the suitability, availability or quality of your use of Disney+ and are not otherwise liable to you for Loss under this Disney Offer Contract.

Termination

We may terminate this Disney Offer Contract immediately where you have breached a material term of this Disney Offer Contract and have not rectified that breach within 14 days of a notice from us, where you no longer satisfy any one or more of the Eligibility Criteria or where your EnergyAustralia Retail Contract with us terminates or expires for any reason. We may also terminate this Disney Offer Contract for convenience by you providing 30 days prior written notice.

General

  1. This Disney Offer Contract applies to the Disney+ Offer and is separate to your EnergyAustralia Retail Contract (under which we supply you with energy with respect to your Eligible EnergyAustralia Energy Plan). Your Disney+ Subscription service is subject to the Disney+ Subscriber Agreement between you and Disney and Disney may amend the Disney+ Subscriber Agreement in accordance with that agreement.

  2. The Disney+ Offer is not refundable or redeemable for cash or any other goods or services. The unique activation link that we send you to activate your Disney+ Subscription cannot be sold, exchanged or credited towards purchase of other subscriptions, and will not be honoured if you obtain it from any third party other than EnergyAustralia or Disney.

  3. Amending this Disney Offer Contract

    a)  Subject to clause 3(b), we may amend this Disney Offer Contract from time to time by providing you with at least 30 days’ prior written notice. If you do not agree to the new amendments, then you may terminate this Disney Offer Contract at any time prior to the relevant changes taking effect. If you do not terminate the Disney Offer Contract before the relevant changes take effect, then you will be taken to have accepted the new terms.

    b) We may also amend this Disney Offer Contract from time-to-time by providing an update on our website where the proposed amendments do not have a material detrimental impact to you. 

Term

  1. This Disney Offer Contract commences on the Commencement Date and continues until the earlier of:

    a) your EnergyAustralia Retail Contract with us ends for any reason;
    b) your initial Disney+ Subscription that is the subject of the Disney+ Offer ends; or
    c) this Disney Offer Contract is terminated earlier under and in accordance with clause 10.

Eligibility

  1. To be and remain eligible for this Disney+ Offer, you must meet all of the eligibility criteria below:
     
    1. Sign up to an Eligible EnergyAustralia Energy Plan;
    2. Remain on an EnergyAustralia energy plan during the subscription period. (For the avoidance of doubt if you move house or move to another EnergyAustralia plan after you have signed up to an Eligible EnergyAustralia Energy Plan, you will be able to retain your Disney+ subscription, but you will not receive a new subscription);
    3. Meet all the eligibility criteria that apply to your Eligible EnergyAustralia Energy Plan
    4. Be a new or eligible returning Disney+ subscriber;
    5. Not have a subscription to Disney+ through a third party subscription partner;
    6. Reside in Australia and be over the age of 18; and
    7. Provide us with and retain a valid email address.

Your unique activation link

  1. You will receive a maximum of one unique activation link per electricity account(s) under an Eligible EnergyAustralia Energy Plan. If you have different email addresses for each electricity account, you will be able to activate each unique activation link sent to each email address. If you only have one email address for your electricity account(s), you will only be able to activate one of the unique activation links sent to that email address.

  2. Once you activate the unique activation link that we send you, set up your account to use the Disney+ Subscription and accept the Disney+ Subscriber Agreement with Disney (see clauses 8-12 (inclusive)), you will have 12-months of access to Disney+ with a Standard tier subscription. During this period, your electricity account(s) must remain with EnergyAustralia on an Eligible EnergyAustralia Energy Plan.
  3. If:
    1. your electricity account is transferred to another electricity retailer;
    2. you are no longer eligible for this Disney+ Offer or your Eligible EnergyAustralia Energy Plan, or;
    3. We terminate this Disney Offer Contract in accordance with its terms, you may lose access to your Disney+ subscription and we may terminate this Disney Offer Contract in accordance with clauses 18 - 21 (inclusive).

Activating your unique activation link

  1. After you sign up to an Eligible EnergyAustralia Energy Plan with EnergyAustralia, and provided you meet the eligibility criteria in clause 4 (above), we will send you instructions on how to activate your Disney+ Subscription, and your unique activation link to redeem the Disney+ Offer. 

  2. You must activate your unique activation link within 40 days of receiving it from us. If you do not activate your activation link within this timeframe, the activation link may expire, and you will lose the right to access to Disney+ Offer. Unless required by law, neither EnergyAustralia nor Disney will be required to provide you with a replacement activation link or other compensation.

  3. We will send these instructions and your unique activation link to your email address. If we are unable to contact you by email and provided you have given us a valid mobile number, we may, in our discretion (but are not obliged to do so), send the instructions and code to you by SMS. 

  4. Subject to the other provisions of this Disney Offer Contract, once you have activated your unique activation link, you will have 12 months access to the Disney subscription from the date of activation.

  5. You acknowledge that the emails relating to your unique activation link (and SMS or reminder emails about activating your Disney+ Offer where applicable) are communications related to the Disney+ Offer and as such, you will not be able to unsubscribe or opt-out of receiving these communications.

Your agreement with Disney

  1. Your access to the Disney+ Subscription is provided by Disney. To access your Disney+ Subscription with the unique activation link that we send you, you must have or create a Disney+ Account. To do this, you must provide Disney with your personal information and a valid e-mail address and credit/debit card or PayPal account. Disney does not accept payment by lay-buy, gift cards or epay. You must also accept the Disney+ Subscriber Agreement which is available on the Disney+ website. The Disney+ Subscriber Agreement applies between you and Disney, it governs your use of Disney+ and contains important terms that you should read in full. Disney may amend the Disney+ Subscriber Agreement in accordance with that agreement.

  2. The personal information that you provide to Disney is governed by Disney’s Privacy Policy, which explains how Disney may collect, use and disclose your personal information. By creating a Disney+ Account, you agree to Disney managing your personal information in accordance with Disney’s Privacy Policy.

Using the Disney+ subscription and billing

  1. The terms that apply to your Disney+ Subscription are between you and Disney under your Disney+ Subscriber Agreement as described in clauses 13- 15 (inclusive). However, please note the following key terms that apply (unless modified by Disney in accordance with the Disney+ Subscriber Agreement):
    1. You must have a compatible device and internet connection to use your Disney+ Subscription.
    2. You are responsible for any charges from your internet service provider to access the Disney+ Subscription using your internet connection.
    3. You may also incur data charges from your telecommunications provider if you stream or download content from your Disney+ Subscription on your mobile device using mobile data (3G/4G/5G). You are responsible for these charges.
    4. You can cancel your Disney+ Subscription at any time before the end of your 12-month subscription, without charge. The cancellation will be effective at the end of the 12-month subscription period.
    5. If you don’t cancel your Disney+ Subscription before the end of your 12-month subscription, you will automatically roll onto a monthly Disney+ Subscription at a standard tier. You will be charged at the then current monthly rate, using the payment details that you provide to Disney.
  2. Your Disney+ Offer entitles you to a Disney+ Standard tier subscription as outlined in this Disney Offer Contract. If you elect to change your Disney+ Subscription to a different tier or plan type, you will forfeit your 12 month subscription and be charged by Disney+ at the full retail price of the tier or plan type, prorated to reflect the period between ending the Disney+ Offer and your next billing date. You will be charged using the payment details that you provide to Disney+ in accordance with the Disney+ Subscriber Agreement.

Termination rights

  1. Your Disney Offer Contract may be terminated by us:
    1. immediately where you have breached a material term of this Disney Offer Contract and have not rectified that breach within 14 days of receipt of a written notice from us;
    2. where you no longer satisfy any one or more of the Eligibility criteria under clause 5;
    3. immediately if your EnergyAustralia Retail Contract with us terminates or expires for any reason as outlined in clause 21; or 

    4. upon us providing you with 30 days written notice of our intention to terminate this Disney Offer Contract.

  2. You may terminate this Disney Offer Contract:
    1. immediately where we have breached a material term of this Disney Offer Contract and have not rectified that breach within 14 days from receipt of a written notice from you;
    2. pursuant to clauses 24-28 (inclusive) (Consumer Law Obligations) or Clauses 29 and 30 (Unsolicited Consumer Agreements); or 

    3. by providing us with at least 30 days’ prior written notice of your intention to terminate this Disney Offer Contract.

  3. Where EnergyAustralia terminates this Disney Offer Contract in accordance with clauses 18.a-18.c (inclusive) or you terminate the Disney Offer Contract under clause 19.c, we may request Disney to cancel any activation links issued to you for use of the Disney+ Subscription and / or request that Disney terminate your Disney+ Subscription.

  4. You acknowledge that:
    1. where your EnergyAustralia Retail Contract is terminated for any reason, then this Disney Offer Contract will automatically co-terminate; but
    2. where this Disney Offer Contract is terminated for any reason, then your EnergyAustralia Retail Contract is not automatically co-terminated.

Liability

  1. Except in relation to:  
    1. our Consumer Law Obligations;
    2. our breach of this Disney Offer Contract; and
    3. our negligent acts or omissions, 

we are not liable to you for any Loss, including any indirect or consequential Loss, arising directly or indirectly under or in connection with this Disney Offer Contract whether arising under any indemnity, statute, in tort (for negligence or otherwise), or on any other basis in law or equity. 

  1. Without limiting clause 22, we are not liable to you in relation to any matter under your Disney+ Subscriber Agreement with Disney.

  2. Disney and its parent, affiliates and subsidiaries are not responsible for this Disney Offer Contract, and will not be liable to you for any Loss, including any indirect or consequential Loss, arising directly or indirectly under or in connection with this Disney Offer Contract whether arising under any indemnity, statute, in tort (for negligence or otherwise) or on any other basis in law or equity.

Our warranties

  1. There are a range of factors outside our control that may impact your ability to take up your Disney+ Offer (such as malfunction in equipment or software, internet access difficulties, or delay or failure of transmission or a failure of a third-party service provider). Accordingly, we do not warrant or represent that the availability of the Disney+ Offer will be continuous or uninterrupted, that any defects will be corrected, or that the services or the supporting infrastructure or server that makes it available to you are free of viruses.

  2. We do not provide the Disney+ Subscription and are not a party to the Disney+ Subscriber Agreement and we make no warranty or representation with respect to those goods or services.

  3. There may be other non-excludable statutory guarantees, implied conditions or warranties including under consumer protection laws that cannot be excluded (Non-Excludable Obligations) which may apply to our supply of the Disney+ Offer. If any condition or warranty implied into this Disney Offer Contract under the Non-Excludable Obligations cannot be excluded, and we are able to limit your remedy under the Non-Excludable Obligations for a breach of such condition or warranty, then our liability is limited to one or more of the following at our option:
    1. in the case of goods, the replacement of the goods or the supply of equivalent goods, the repair of the goods, the payment of the cost of replacing the goods or of acquiring equivalent goods, or the payment of having the goods repaired; or
    2. in the case of services, the supply of the services again, or the payment of the cost of having the services supplied again. 

  4. If Non-Excludable Obligations apply and there is a major failure with the services we provide, you are entitled to cancel this Disney Offer Contract with us and to a refund for the unused portion, or to compensation for its reduced value (where applicable). You are also entitled to be compensated for any other reasonably foreseeable Loss. 

  5. If Non-Excludable Obligations apply and the failure does not amount to a major failure, you are entitled to have problems with the services rectified in a reasonable time and, if this is not done, to cancel this Disney Offer Contract and obtain a refund for the unused portion of this Disney Offer Contract (where applicable).

Unsolicited consumer agreements

  1. If this Disney Offer Contract is an Unsolicited Consumer Agreement you also have a right to cancel this Disney Offer Contract at any time within:
     
    1. 3 months from and including the day after you receive this Disney Offer Contract if there has been a breach of sections 73, 74 or 75 of the Australian Consumer Law; or

    2. 6 months from and including the day after you receive this Disney Offer Contract if there has been a breach of sections 76 or 86 or Subdivision C of Division 2 of Part 3-2 of the Australian Consumer Law.

  2. You may have similar rights under state-based legislation.

Your privacy

  1. You consent to us using, collecting, disclosing and transferring your personal information and sending you information in accordance with our Privacy Policy, available at energyaustralia.com.au/privacy, as amended from time to time. We may also provide you with information on other products and services available to our customers. Personal information is shared within our group of companies and disclosed to other service providers, including credit reporting bureaus, and technology providers to the extent required to undertake these activities. Some of those companies and service providers may be located overseas. For further information, please see the “How do we use your information?” section of our Privacy Policy.
  1. Subject to the remainder of this Disney Offer Contract and our Privacy Policy, you consent to us contacting you about participating in feedback surveys, studies and/or research projects. We may also contact you about participating in an in-depth insights session with other customers of ours or providing testimonials of your experience for marketing purposes.

Notices

  1. A notice, consent or other communication under this document is only effective if it is in writing and either left at the addressee’s address or sent to the addressee by email (for notices sent to us) or by mail, email or SMS notification (for notices sent to you).

  2. You may give us a notice under this Disney Offer Contract by leaving it at our address or sending it to us by email. We may give you notices by mail, email or SMS. A notice, consent or other communication that complies with this clause is regarded as given and received:
     
    1. if it is delivered, when it has been left at the addressee’s address;
    2. if it is sent by mail, three Business Days after it is posted; or
    3. on the same day if it is sent in electronic form by email or SMS between 10.00am (Melbourne time) and 10.00pm (Melbourne time) on that day.

Transfer of this Disney Offer Contract

  1. Subject to any regulatory requirements, we may novate this Disney Offer Contract to a related body corporate, provided we consider, acting reasonably, that the transferee is able to perform the obligations under this Disney Offer Contract in accordance with its terms. We will make reasonable efforts to provide you notice within 30 days of any such novation and if you do not agree with the novation, you may terminate this Disney Offer Contract in accordance with clause 19.c. You may not assign, transfer or novate your rights and obligations under this Disney Offer Contract without our prior written consent.

Dispute resolution and complaints

  1. In the event of a dispute or complaint regarding this Disney Offer Contract or marketing activity, please contact us on 133 466.

  2. You may also (including if you are dissatisfied with our response):
     
    1. refer the matter to the Energy & Water Ombudsman NSW (EWON) on 1800 246 545; or
    2. access an external dispute resolution scheme (where applicable) or take a complaint to a government regulator. 

General

  1. This Disney Offer Contract is governed by the laws of the State in which your Premises are located and you agree to submit to the non-exclusive jurisdiction of the courts in that State.

  2. This Disney Offer Contract contains the entire agreement between the parties about its subject matter. Any previous understanding, agreement, representation or warranty relating to that subject matter is replaced by this Disney Offer Contract and has no further effect. For the avoidance of doubt, nothing in this clause is intended to exclude liability for fraudulent misrepresentation or other representations which cannot be excluded by law or limit the operation of clauses 24- 28 (inclusive).

  3. Any provision of this Disney Offer Contract which is unenforceable or partly unenforceable is, where possible, to be severed to the extent necessary to make this Disney Offer Contract enforceable, unless this would materially change the intended effect of this Disney Offer Contract.

Definitions

In this Disney Offer Contract, the following terms have the meaning set out below.

Australian Consumer Law means the Australian Consumer Law set out in Schedule 2 of the Competition and Consumer Act 2010 (Cth).

Commencement Date means the date you agree to this Disney Offer Contract with us.

Disney has the meaning given in this contract’s overview section.

Disney+ Subscriber Agreement has the meaning given in this contract’s overview section.

Disney+ Offer has the meaning given in this contract’s overview section.

Disney+ Subscription has the meaning given in this contract’s overview section.

Eligible EnergyAustralia Energy Plan means EnergyAustralia’s Flexi Plan for the supply of electricity offered in an Eligible Jurisdiction.

Eligible Jurisdiction means New South Wales.

EnergyAustralia means EnergyAustralia (ABN 99 086 014 968).

EnergyAustralia Retail Contract means the contract between us and you for the supply of energy to your premises. 

Loss means liability, loss, harm, damage, cost or expense.

Premises means the premises where you receive electricity from us under and in accordance with your EnergyAustralia Retail Contract.

Standard tier subscription has the meaning given by Disney including in the Disney Subscription Contract.

Term has the meaning given in clause 4.

‘We’, ‘us’, or ‘our’ means EnergyAustralia (ABN 99 086 014 968). 

‘You’ or ‘your’ means the customer using our services.