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EnergyAustralia Communications Team
October 2026
Moving house soon? You’ve probably got a long to-do list of things to pack, clean and organise. This checklist covers the essentials for a well-organised, stress-free move. Start the countdown.
Connect or disconnect your energy
When you move with us, we can disconnect your old address and connect your new one in one go. You can book online in under five minutes on our Moving house page.
If you’re an existing customer, log in to My Account and we’ll take you straight to the move home page. Have your account number, the postcode of your current address and your date of birth, driver licence or Medicare number handy.
If you’re new to EnergyAustralia, choose your plan, tell us where and when you’re moving, then sign up for your account. If you’re leaving another retailer, call them to let them know you’re moving out.
To get you connected, we’ll need:
- your new address
- the date you want your electricity and gas connected
- your contact numbers and a form of ID, such as your passport, driver licence or Medicare number
- your concession details, if you have them (you can add these after you’re connected)
How much notice do you need? Connections can take up to three business days, and online moves need to be at least two business days away. Aim to book at least a week ahead. If you need to be connected sooner, call us on 133 466 and we may be able to speed things up. A new meter connection takes longer, for example if you’re building a new home. You can arrange a new meter connection online.
Just closing your account? Existing customers can do this online through My Account.
Power on the day you move in. If the power isn’t on when you need it, you can claim a $100 credit on your next bill. Read the terms and conditions.
Something not right? If you haven’t been connected when y
ou expected, or you’ve been disconnected when you shouldn’t have been, call 133 466 and we’ll get you back on track.
State notes
- Where you can book online: our online move form covers the Australian Capital Territory (ACT), New South Wales (NSW), Queensland (QLD), South Australia (SA) and Victoria (VIC).
- Concessions: details differ by state. See our pages for the ACT, NSW, Queensland, South Australia and Victoria. Victorian customers may also be able to get help through the Utility Relief Grant Scheme.
- New meters: if you’re building or need a new meter, timeframes are set out for NSW and the ACT, South Australia and Queensland on our timeframes for electricity meter connections page.
Four weeks to go
Local services
Scout out the local services in your new neighbourhood, such as doctors, schools, shopping centres, chemists and vets. Tell your doctor, optometrist, dentist and other medical specialists your new address.
Sort out furnishings and belongings
Work out where you might sell your furniture. Organise a garage sale for unwanted items or donate them to a local charity. For the furnishings you’re keeping, measure where they’ll go in your new home.
Check your policies and budget
Ask about any changes to your insurance policies, including home and contents and vehicle. Get quotes and cover notes for your new home and set a moving-out budget.
Three weeks to go
Transfer records
If you’re moving further away, get a copy of your family’s medical records and those of any pets. Tell your work, including payroll, your new address. Back up your computer and store the backup safely.
If you have children, let their school know and have their records transferred. Make sure their immunisation records are stored safely.
Packing tips
Buy your moving boxes early. Moving companies are a good place to find cheap cardboard boxes. Pick up packing tape, eco-friendly alternatives to bubble wrap for fragile items, and a big black marker for labelling. Start packing things you won’t need before the move, like out-of-season clothes, room by room. Ask friends and family to help.
Two weeks to go
Redirect your mail
Arrange mail redirection through Australia Post and update newspaper and magazine subscriptions and home deliveries.
Create a house cleaning checklist
Book cleaners for a final clean or create a cleaning schedule so nothing gets missed. Keep your electricity and gas connected until after the clean and choose your disconnection date to match.
Return any library books, DVDs or items borrowed from neighbours and start using up the perishable food in your freezer.
Organise insurance
Finalise home and contents insurance so your new home is covered from day one.
Confirm moving day bookings
Confirm your booking with the moving company and decide whether you want removals insurance.
One week to go
Organise your electricity and other services
If you haven’t booked your electricity and gas move yet, do it now on our Moving house page. See ‘Connect or disconnect your energy’ above for what you’ll need.
Arrange connection and disconnection for your other services too, such as water, phone, internet and pay TV.
Tell people your new address
Create a change of address checklist, including essentials like updating your driver licence. Check what you can change online and what needs to be done in person. Let your bank, other financial institutions and your tax agent know, and tell your friends too.
Check the weather and any repairs
Check the forecast for moving day and make sure any repairs around the house are done.
Appliances
Clean the oven. Collect the instruction books for the stove, dishwasher and air conditioner for the new owner or tenant.
The day before
Pack an overnight bag
Pack a first-day bag with your usual bathroom items to tide you over until you start unpacking.
Check your car tyres
If you’re hiring a trailer to move things yourself, pump up your car tyres.
Organise access for the new owner or tenant
Collect all the keys, including for the garage, gates and any padlocks.
Moving day
Organise the move
Give family members and helpers different tasks. Leave a note at your old home with your forwarding address.
Look after the hot water system
Turn the hot water system off at your old address and switch it on at your new one.
Security
Lock all doors and windows on your way out. At your new home, test all the keys and change the locks if you need to.
Packing
Take a final walk around your old home to make sure nothing’s left behind. Keep valuables like jewellery and important documents in a bag you take with you, and lock them in the car boot. If you’re using a moving company, open boxes with fragile items as soon as you can to check for breakages and make any insurance claims.
Keep your pets happy
Pack a pet travel kit with food and bowls, a lead, treats, a can opener, a favourite toy and their bed or blanket.
One week later
Start settling in
Contact your local council for a new residents’ kit. Keep cats indoors for at least a week so they can get used to their new surroundings.
Contact removalists
Arrange pick-up or return of used packing boxes, or find a recycling centre near you. If anything was broken or damaged, contact the removalist and your insurance company.
