October 27, 2017

EnergyAustralia, one of the country’s largest energy retailers, today said it would commit to the Queensland government’s Affordable Energy Pledge.

EnergyAustralia Chief Customer Officer Kim Clarke said:

“Of course EnergyAustralia will put its name to the pledge. We will always pass on government subsidies to customers and help vulnerable customers get the support to which they’re entitled. And we’ll work with the Queensland government, its generators and regulators to take the pressure off household energy bills.

“We think investments in new generation will mean wholesale electricity prices will begin to ease in the National Electricity Market after 2019. We also know customers need support now.

“That’s why we are investing an additional $10 million to expand our national hardship program and have launched a new product called Secure Saver which guarantees eligible households no electricity price rises for two years.

“While supporting vulnerable customers and products like Secure Saver can play an important role in a comprehensive answer to energy affordability, they’re not a long-term fix on their own. A lasting solution requires significant investment in new electricity supply and for all of industry and state and federal governments to work together.

“The reality is a lack of careful planning and thoughtful policy over the past decade has largely led to a doubling of electricity bills and reduced system reliability. We simply must not lose sight of the critical need for stable, national energy policy.

“Everyone agrees there’s urgent need to support households and businesses at a time of record electricity prices. The question isn’t whether the industry and government should work together – it’s how.”