January 31, 2019

EnergyAustralia, one of the country’s leading energy retailers, today will pledge its commitment to an Energy Charter, a world-first customer initiative aimed at uniting the energy industry to deliver better service for Australians.

Founding signatory of the Energy Charter, EnergyAustralia’s Managing Director Catherine Tanna, will join fellow industry leaders representing more than 10.5 million Australian energy customers to launch the Charter in Sydney. Companies which adopt the Charter will commit to five principles designed to create real improvements in affordability and service:  

  1. We will put customers at the centre of our business and the energy system
  2. We will improve energy affordability for customers
  3. We will provide energy safely, sustainably and reliably
  4. We will improve the customer experience
  5. We will support customers facing vulnerable circumstances

Development of the Charter is being led by Energy Consumers Australia, the national representative body for residential and small business customers, along with community and industry representatives from all parts of the supply chain.

“The energy challenges we face won’t be solved easily or by one company acting alone,” Ms Tanna said. “The Charter is where we start, and it’s a good start. Ultimately, though, we’ll be judged on what we do, not on what we say.”

The Energy Charter took effect on 1 January 2019 after more than a year of development, including public consultation in September 2018.

Industry’s progress against the principles will be tracked and independently assessed, with the first report due in September 2019.