If your instalments are not paid on the agreed date for the agreed amount your plan may be cancelled and the full amount owing will become due and payable immediately. Failure to pay the amount owing may result in disconnection of your Electricity or Gas supply.


Cancelling your Regular Pay plan

If you wish to cancel this plan, please call us on 1800 558 643. We will need at least 3 working days’ notice to cancel the payment plan, including the direct debit or Centrepay arrangements. If you cancel your direct debit or Centrepay you must arrange with us an alternative method of payment if you wish to remain on the plan.

Change of Instalment Amounts

If the cost of your Electricity or Gas consumption usage increases or decreases, EnergyAustralia may get in touch with you to discuss changing your instalment amount. This is to ensure that you are not paying too much or too little.

The terms and conditions governing your direct debit arrangement are in your Direct Debit Request form.