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Important information for existing customers about energy bill support.

Due to a planned outage, My Account and our app will be unavailable from 6:00 pm to 11:59 pm AEDT. Thank you for your patience while we work through this.

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We’re currently tinkering under the hood and will be back in business from 11:59 pm on Sunday 16 November

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My Account will be unavailable from 6:00 pm AEST on 14 November to 11:59 pm AEDT on 16 November 2025 for scheduled maintenance. Bills can be paid via the EnergyAustralia website. We apologise for any inconvenience.

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