Like many companies, the EnergyAustralia Group (‘we’) operate a range of online services to provide information and services such as website, mobile apps, email and social media profiles, which may use ‘cookie’ technology. ’Cookies’ are small text files a website can use to recognise repeat users, store registration data, facilitate the user's ongoing access to and use of the website, allow a website to track usage behaviour and compile aggregate data that will allow content improvements.  Data within cookies may also be provided to us by other businesses you have engaged with as well as other third parties. We may use the ‘cookie’ data provided to us in conjunction with our own data to provide a tailored user experience across our website and online services as well as provide you with more relevant advertising.

Cookies are not programs that come onto your system and damage files. In some cases, cookies may collect and store personal information about you and, if that is the case, we will extend the same privacy protections to that information as we do to other personal information we collect about you.

Generally, the information collected through cookies relates to a device used to access online content, such as an IP address or location data about the device. Cookies may also collect information about the behaviours of the user of the device, such as the websites visited by the user and their activity on the website.  If you have logged into your EnergyAustralia My Account while you are online or interacting with certain content, this cookie information can be combined with information that identifies you as the end user of the relevant device.

You can disable cookies or be warned when cookies are being used by adjusting your internet browser or mobile device settings. However, disabling cookies may mean that you are not able to access parts of our website or to take advantage of the improved user experience or certain functionality that cookies can help provide.

Visiting our website

When you visit our websites or use other online services, in addition to any personal information you submit (e.g. for a quote or in a contact form), a record of your visit will be recorded.

This record may include the following types of information:

  •  your server address
  •  your top level domain name (e.g. .gov, .au)
  •  the date and time of the visit
  •  pages accessed and documents downloaded
  • the address of any website that linked you directly to our site 
  • when you log into My Account, other anonymised information in relation to your account.  

We may use this record and other de-identified and aggregated information not specific to you that we collect from third parties to: 

  •  help develop and improve our products and services and communication to customers and prospective customers; 
  •  to provide you with a tailored and relevant experience when using our website or other online services; and
  •  to assess unusual activity on the EnergyAustralia website and other online services.

Third party collection

Third parties may use cookies and other technology to collect information about your use of our online services (including your computer’s IP address). These third parties may store this information in countries outside of Australia and may transfer the information they collect to other entities where required to do so by law, or where those other entities process the information on their behalf.  Third parties who may collect data about your use of our online services include Demdex, DoubleClick, Facebook, Google and others. You can find more details in the privacy policies for those third party services. This includes information on how to opt-out of certain conduct.

Where there are third party cookies, you can disable the third party cookies or be warned when third party cookies are being used by adjusting your internet browser settings.

Third party websites

Our website and online services may contain links to third party websites. We are not responsible for the content and the privacy practices of third party websites and do not endorse or authorise their content.

You should familiarise yourself with each website's privacy policy and make your own decision about providing personal information when visiting those sites.