Call us

9.00am to 5.00pm AEST

Monday to Friday

1300 362 466 (select option 2)

Want to monitor your energy usage?

You can access online data tools that can help track your power usage. It exports individual or group site historical electricity data into an easy-to-read report.

For access to the online tools, email: c&

Call us

9.00am to 5.00pm AEST

Monday to Friday

1300 362 466 (select option 1)

Email us

If the fault or emergency is life threatening, call 000


Contact your local distributor

For a fault or emergency related to infrastructure such as poles, wires or meters, use our search by postcode tool to contact your local distributor.

EnergyAustralia is not a distributor – we are a retailer. 

Contact your local electricity distributor


8.00am to 6.00pm AEST

Monday to Friday

133 466

Outside  these hours, call the following 24-hour emergency services:

Australian Capital Territory

New South Wales

    South Australia


    Need to make a warranty claim on a heating, cooling or hot water system we installed?

    Give us a call

    8.00am to 6.30pm AEST

    Monday to Friday

    136 385

    Need information about solar systems for your business? One of our friendly consultants will help you.

    Give us a call

    1800 241 060

    Monday to Friday

    9.00am to 6.00pm AEST

    Request a callback

    We can also call you at a time that's convenient.

    Request a callback


    Mail centre

    Commercial and industrial
    Locked Bag 14060
    Melbourne City Mail Centre
    VIC 8001

    Our head office

    Level 33, 385 Bourke Street
    Melbourne VIC 3000

    8.00am to 5.30pm AEST

    Monday to Friday

    Call +61 3 8628 1000