News

November 25, 2019

Simple, affordable energy plans to provide peace of mind

Today, EnergyAustralia will begin selling subscription electricity plans in New South Wales as part of a trial to make energy simpler and fairer.

Inspired by mobile phone plans, EnergyAustralia is launching two subscription plans, Easy Plan and Easy Plan Plus which are available to existing and new customers.

The plans mark a step away from traditional rate-based plans where customers are charged for their energy usage by the kilowatt-hour or the time of day the energy is being used.

Instead, like a phone plan, for a regular monthly price, customers have the option of two types of plans: one wit hdiferent plan sizes with set amounts of electricity usage, or for a few dollars extra, a plan that includes all their usage.
EnergyAustralia’s Head of Customer Mark Collette said he wanted customers to use energy in their home efficiently and confidently.

“Certain factors have shaped energy pricing as we know it – but it’s time to think a little bigger,” said Mark.

Many aspects of energy plans cause headaches for customers. The terminology used, the different rates – customers shouldn’t need a spreadsheet or a glossary to understand their energy plan and bill,” he said.

"We asked customers what they want: they told us they want to be able to make an informed decision; they want increased control over their bills, they want to know how to use energy more efficiently in their households and lower their energy bills.”

Mark said other industries, such as the mobile industry, have cracked the code: with simple, flat pricing built around usage, and safeguards to prevent bills from escalating.

“We want to experiment with new ways to try to make energy simpler, smarter and more intuitive,” said Mark.

“We have taken some of our customers through Easy Plans and overwhelmingly the response was positive. They told us they liked the sound of having a regular price each month and knowing there were measures to prevent bills from going up and up, especially during summer and winter when they generally use more energy.”

HOW ENERGYAUSTRALIA’S SUBSCRIPTION PLANS WORK

Easy Plan

Under Easy Plan, customers with smart meters have the choice of five differnet "sizes" of electricity usage allowance: XS, S, M and XL - each size reflecting the included electricity usage each month over a 12-month period.

For example, a customer living in a 3-4-bedroom household in Western Sydney using around 10,150 kWh a year would pay a flat monthly fee of $214 a month over 12 months (reference pricing information is displayed further below).

If a customer goes over their included monthly usage allowance, they will be automatically topped up with additional electricity usage* for $10 per top-up. Any unused energy is automatically rolled over to the next month (or whenever the customer needs it) to ensure nothing goes to waste. Customers will receive regular usage alerts so they know how they’re tracking. Customers can easily change plan sizes once a month if they find they’re topping up or rolling over too often.

 

Easy Plan Plus

Easy Plan Plus is the perfect solution for customers who want to 'set and forget' but still have the benefit of protection from unexpected high energy bills: a common occurence during summer and winter.

With all electricity usage included, customers can personalise their plan’s monthly price based on how much electricity they use and where they live.

While there are no usage limits imposed, a fair use policy applies.^

 

Key features of the Easy Plan range

  • A regular, monthly payment for a set usage allowance instead of pay-as-you-go usage, removing confusing discounts, varying tariffs and rates.
  • What you see is what you get: Simple to easy understand pricing means bills will be more straightforward plus the convenience of direct debit and having 24/7 online access to MyEnergy to manage your account
  • A plan that can adapt to your usage needs: Easy Plan customers can change plan sizes once a month at no extra cost.
  • Usage alerts: Easy Plan customers will receive weekly usage alerts to help them stay on top of their energy usage and make changes to their service if required.
  • Eligibility: Customers must pay by direct debit and receive bills and other correspondence by email. As this is a limited trial, other eligibility criteria apply.
  • No catches: There’s no lock-in contracts, complex tariff rates or confusing discounts. Easy Plans are subject to a fair use policy.^

EnergyAustralia trials new products through new customer innovation platform: ON

Easy Plan and Easy Plan Plus are the first products to be trialled on EnergyAustralia’s new customer innovation platform, On by EnergyAustralia.

The purpose of On is to give the company the capability to trial new solutions with customers.

“We think of On as a series of controlled experiments. We’ll be using expert insight from our customers to learn and iterate our products and services based on their feedback before we make them widely available,” said Mark.

 Like Easy Plan, products made available through On will be initially made available to a limited pool of eligible customers.  

EnergyAustralia’s Easy Plan range is available from today in New South Wales only. Customers can sign-up online at www.experienceon.com.au

 -END-

 

Notes to editor

 

^fair use policy: The fair use policy allows EnergyAustralia to monitor usage and collect information to ensure customers use Easy Plans fairly. Substantial increases in electricity usage or other behaviour inconsistent with reasonable personal use could affect a customer’s eligibility for the plans.

 

*If a customer exceeds their monthly plan allowance, they will be automatically topped up with more energy for $10. Note: Customers living in the Ausgrid and Endeavour distribution zones will be topped up with 36kWh, while those under the Essential distribution zone will receive 35kWh of additional energy.

 

 

Product information

 

EASY PLAN - Smart meters only

  • Choose a plan to suit your needs from 5 sizes (XS, S, M, L, XL)
  • Roll over anything you don’t use
  • Energy top-ups if you go over
  • Change your plan size once a month if your usage needs change
  • Energy usage updates and notifications to keep you on track

 

EASY PLAN PLUS – All Electricity meters

  • All energy included
  • Never worry about bill shock again
  • Customise your price
  • All usage included (fair use policy applies)

 

 

 

 

 

Pricing information: Easy Plan

 

Ausgrid

Energy inclusion over 12 months (kWh)

Price per month

XS

1790

$55

S

3440

$92

M

5642

$134

L

8763

$193

XL

15676

$335

 

Monthly price excludes top-ups. An average residential customer in Ausgrid on a flat tariff using 3900 kWh per year could choose the medium size option, which has an annual cost of $1608 (10% more than the reference price). This average customer would have an extra 1742 kWh of energy (45% more) to use or roll over. Alternatively, the average customer could choose the small size option and use 12% less energy or top up 13 times and pay $1246 per year (16% less than the reference price).#

 

Endeavour

Energy inclusion over 12 months (kWh)

Price per month

XS

2408

$69

S

4352

$107

M

6826

$154

L

10150

$214

XL

16701

$340

 

Monthly price excludes top-ups. An average residential customer in Endeavour on a flat tariff using 4900 kWh per year could choose the medium size option, which has an annual cost of $1848 (7% more than the reference price). This average customer would have an extra 1926 kWh of energy (39% more) to use or roll over. Alternatively, the average customer could choose the small size option and use 11% less energy or top up 15 times and pay $1448 per year (16% less than the reference price).#

 

Essential

Energy inclusion over 12 months (kWh)

Price per month

XS

2269

$79

S

4081

$120

M

6254

$161

L

9321

$219

XL

16487

$363

 

Monthly price excludes top-ups. An average residential customer in Essential on a flat tariff using 4600 kWh per year could choose the medium size option, which has an annual cost of $1932 (1% less than the reference price). This average customer would have an extra 1654 kWh of energy (36% more) to use or roll over. Alternatively, the average customer could choose the small size option and use 11% less energy or top up 15 times and pay $1588 per year (19% less than the reference price).#

 

# Comparison to the reference price is indicative only and required by regulation. The reference price is an estimate of the annual amount that an average customer in the relevant distribution area would pay assuming average annual household usage, charged on a flat tariff. The comparison to the reference price and the estimated annual cost may only reflect how a customer will be charged for electricity if they select the medium size of Easy Plan and may not be appropriate for other plan sizes.