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To report a scam to EnergyAustralia:
- Send the hoax email or scam details to staysafe@energyaustralia.com.au. Please send the hoax email as an attachment if possible. Don’t forward the hoax email to anyone else.
- Once you’ve sent the hoax email to staysafe@energyaustralia.com.au, delete it from your inbox immediately. Then empty your Deleted Items folder.
Note: We’re can’t respond directly to individual emails. You’ll receive an automated reply as a confirmation that we’ve received your email and are acting upon it.
If you believe your account or personal details have been compromised, contact us immediately on 1800 171 397.
Check the SCAMwatch website scamwatch.gov.au for examples of recent scams or hoaxes you should be aware of.