Retail

As one of Australia's largest and most experienced energy retailers, we offer our customers competitive rates and helpful customer service.

A leading energy provider

We service the electricity and gas needs of over 2.8 million households and businesses across south-east Australia.

Our electricity and gas plans

We offer straightforward, competitive electricity and gas plans.

Our green energy options

We offer a range of accredited GreenPower products, where we purchase renewable energy on behalf of the customer.

Advice, tools and home services

EnergyAustralia customers have access to a range of complimentary services, which include advice and tools to help our customers better manage their energy consumption.

Helpful and energetic customer service

We recognise that there's more to meeting customers' energy needs than just providing electricity and gas – it's also about providing a great experience.

'Canstar Blue Most Satisfied Customers' - South Australia Award

Our commitment to customer service is recognised in South Australia through:

  • Canstar Blue Most Satisfied Customers, Electricity Provider Award - 2010 and 2012
  • Canstar Blue Most Satisfied Customers, Gas Provider Award - 2011

Meeting customers' different energy needs

We recognise that our customers have different energy needs. Our policies help customers who are experiencing hardship, or need assistance in resolving an issue.

Our Standard and Market Retail Contract Terms and Conditions outline the way we engage with our customers, so that our customers know their rights and the level of service they can expect from us.

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We’re supplying energy to more homes and businesses across the country than ever before.

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