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Important information for existing customers about energy bill support.

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Queensland and NSW customers may be impacted by a power outage due to Cyclone Alfred. If you're a customer with life support equipment at your home, please follow your outage plan, or call 000 if it's an emergency. Find out more about getting support if you need it on our blog.

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Electricity and gas

  • Virtual Power Plant
  • Compare electricity and gas plans
  • How to disconnect and reconnect your energy connection
  • Compare electricity and gas plans
    • Flexi plan
    • Solar Max
    • Standing Offer
    • How to compare plans
    • What is off peak electricity?
    • When to switch
    • What is a tariff?
    • Demand tariffs explained
  • Go Neutral FAQs
  • Get an energy quote
  • New meters and installations
    • Timeframes for electricity meter connections
  • Energy saving and safety
    • Electrical safety
    • Natural gas safety
    • Gas appliances safety
    • South Australian Retailer Energy Productivity Scheme (REPS)
  • PowerResponse
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Solar and batteries

  • Batteries
  • Customised solar & battery solutions
  • Solar panels
  • Existing Solar Customers
  • Feed-in tariffs

Moving house

Bills and accounts

  • Manage your account
    • Update your details
    • Register an additional account holder
  • Pay your bill
    • Energy bill support
    • Payment options
      • Pay my bill
    • Request a payment extension
  • Understand your bill
    • Bill guides
    • Energy usage data request
    • Estimated bills
    • Is your bill different to what you expected?
  • Switch to eBilling
  • Understand your meter
    • A guide to getting your meter read
    • Submit meter reading
  • Concessions
    • Australian Capital Territory
    • New South Wales
    • Queensland
    • South Australia
    • Victoria
      • Utility Relief Grant Scheme
  • Hardship policy
    • Financial difficulties
    • Government assistance
  • Family Violence
  • Account holder has passed away

Help and support

  • FAQs
    • My Account
    • Accounts, bills and payments
    • Guaranteed Service Level Rebates
    • Multi Factor Authentication
    • Solar Max
    • Bulk hot water systems
    • Standing Offer
    • Carbon neutral
    • Certificate of electrical safety
    • Changes to your Victorian Energy bills
    • Concessions
    • Default Market Offer
    • Consumer Data Right
    • Delayed transfers
    • eBills
    • End of plan information
    • EnergyAustralia App
    • Estimate tool
    • General FAQs for residential
    • Late bills
    • NBN
    • Late fees
    • Life support
    • Meter usage request
    • Online security
    • Opt out
    • Other fees and charges
    • Paper Bill Fees
    • Power of Choice
    • Processing fees
    • PowerResponse
    • PowerResponse Virtual Power Plant
    • Rate changes - NSW, Qld, SA, ACT
    • Reducing energy and bills
    • Remote Energisation
    • Solar power
    • Controlled load
  • Contact us
    • Billing and enquiries
    • Complaints and feedback
    • Deleting your app or My Account profile
    • Electricity and gas plans
    • Find an electricity/gas distributor
    • Heating, cooling and hot water system warranty claims
    • Meter installations, alterations and removals
    • Solar power and battery storage
    • General enquiries form
    • Our postal address
    • Other services
  • Outages, faults and emergencies
  • Suspended retailers
  • ACT Transparency Code

Business

Electricity and gas

  • Small business
    • Standing Offer Business
    • Business Balance plan
    • Business Rate Fix
    • Plans
    • Rates and tariffs
    • Connections, disconnections and new meters
  • Green energy plans
  • Green Transport
  • Multi-site business
  • Major builders

Solar for business

  • Why solar power for your business?
  • Grants and incentives

Moving Business

My Account

  • Small business
    • How to pay your bill
    • Request a payment extension
    • Update contact details

Help and support

  • Contact us
    • Existing customers
    • New customers
    • Faults and emergencies
    • Request a callback
    • Solar for business
    • Our postal addresses
    • Other services
  • FAQs
    • My Account
    • Accounts, bills and payments
    • Business Balance plan FAQs
    • Business Demand Plan FAQs
    • General FAQs for business plans
    • Guaranteed Service Level Rebates
    • Major Partners
    • Processing fees
    • Quote tool
    • Reducing energy and bills
    • ResponsePro PowerDown
    • Smart meters
    • Solar Max Business
    • Standing Offer Business
    • Business Rate Fix FAQs

Commercial and Industrial

Get a quote

Solar PV and battery

  • Customised Solar and battery solutions
  • Energy monitoring and maintenance
  • Solar system maintenance
  • Government incentives
  • Finance options

Energy management

  • My Account and Billing
    • How to read your bill
  • Demand Response
  • EnergyAustralia ResponsePro
  • Progressive Purchasing

Energy solutions

  • LED Lighting
  • Energy Sustainability
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My Account

Help & support

  • Contact us
  • Contract terms and conditions
  • Default rates
  • Rate changes
  • Brokers and Consultants

About us

Who we are

  • Our purpose
  • Our history
  • Our leaders
  • Our business
  • Our strategy
  • Awards

What we do

  • Generating energy
    • Buying energy
    • Cathedral Rocks Wind Farm
    • Hallett Power Station
      • Hallett community
    • Lamberts North Ash Repository
    • Mt Piper Power Station
      • Mt Piper Community
      • Mt Piper EPA Reports
      • Mt Piper and Wallerawang water data
      • Mt Piper projects
      • Mt Piper tours
      • Mt Piper Brine in Ash Co-Placement
      • Mt Piper dams safety standards report
    • Pine Dale Coal Mine
      • EPA Reports
      • Pine Dale community
      • Yarraboldy Stage 1
    • Tallawarra Power Station
      • Tallawarra community
      • Tallawarra EPA reports
      • Tallawarra Lands project
    • Yallourn Power Station
      • History
      • Community
      • Energy transition
      • Ensuring we do the right thing
      • Environment
        • Annual Mine EPBC Report
        • Yallourn Daily Air Emissions
        • Yallourn Monthly EPA Reports
        • Morwell River Diversion
        • Class 3 Indicator and PM10/PM2.5 air emission studies
        • EPA Development Licence Exemption
      • The mine
      • Yallourn community grants
    • Jeeralang Power Station
    • Newport Power Station
    • Ballarat Battery Storage
    • Gannawarra Battery Storage
  • New energy projects
    • Hallett Battery Energy Storage System
    • Tallawarra A High Efficiency Upgrade
    • Lake Lyell Pumped Hydro
    • Mt Piper Battery Energy Storage System
    • Wooreen Energy Storage System
    • Marulan Development Site
  • Energy retailing
    • Help is here

Sustainability

  • Health, safety, security and the environment
  • Suppliers and procurement
  • The Energy Charter
  • Modern slavery
  • Tax contribution

Community

  • Geelong community grants
  • Volunteering
  • Our partners
  • Community relations
  • Workplace giving
  • Supporting First Nations peoples

Media

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  • Operations Updates
  • Fact sheets
  • Speeches
  • Submissions and advocacy

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  • Making a difference to you
  • Everyone’s welcome
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