Rate changes –NSW, ACT, QLD, SA and VIC

Why do gas rates change? 

We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.

There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs. 

More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’ 

 Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.

We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect. 

You can also view your new rates on your first bill issued after the date that applies to you.
Notifications will also be listed on your bills and when you register for My Account, you may also receive alerts about upcoming rate changes once you log in if new rates have been applied to your account.  

You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:

• Register or log in to My Account
• update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
• update your ‘communication preference’ to email, to receive important information about your account via email  

For new customers

Our current retail market rates can be found here for residential customers and here for business customers.

You can also view our standing offer rates 
 

In New South Wales, South Australia and Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) price every year for 1 July. Typically, we set the rates for our standing offer plans - in line with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur around this time. 

Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.

In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed. 

You can also view your new rates on your first bill issued after the rate change applies.

You can view our Standing Offer electricity and gas rates. These rates apply if you are on a Basic Home or Basic Business plan. From 1 July 2024, these plans were renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our current Standing Offer Home and Standing Offer Business rates.

Our current rates that new customers would sign up on can be found here for residential customers and here for business customers.

Or find out more about the Default Market Offer.  

The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual maximum total bill amount (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Basic Home and Basic Business plans are our ‘standing offer’ plans, equivalent to the DMO for selected tariff types.

The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.

How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
 

The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.

When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account. 
 

Your bill will be split pro-rata:

• all rates and charges before and after the change will be detailed on the bill
• your bill will be calculated with the old rates for any of the billing period before the rate change date
• your bill will be calculated with the new rates for the billing period after the rate change date.
   

If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times. 

When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance. 

Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract. 

You can easily compare and switch to one of our latest plans for electricity or gas online in around 5 minutes.

Our current retail market rates can be found here for residential customers  and here for business customers  

Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home  or business . You can also use My Account  to monitor your electricity usage and see current charges, before you receive your next bill. 

If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.

Visit our energy bill support page for more information. Our programs EnergyAssist  for our residential customers and Rapid Business Assist for our business customers are available.  

• Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
• chat with us by clicking on the Need Help? Button at bottom of our home page
• for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
   

Regular Pay can make is easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works: 

• you’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
• you’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
• we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.

You can find out more about all your payment options here.
 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

• Wholesale costs – to purchase electricity and gas from generators and producers. 
• Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
• Retail costs – charged by us for servicing and billing your account. 
• Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.

(!) Find out more about ‘How energy gets to you’

Ddefault Market Offer – the standing offer for electricity, equivalent to our Basic Home and Basic Business electricity plans.

The Default Market Offer (DMO) rates are set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.

Our Basic Home and Basic Business  plans are based on, and equivalent to the DMO for selected tariff types and may either increase or decrease to remain in line with the DMO when it’s reviewed each year. From 1 July 2024, these plans were also renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our new Basic Home and Basic Business rates
 

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

• The supply charge is a fixed daily service charge to supply energy to your home or small business.
• Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
• Demand tariffs or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
• Controlled load also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.

Rates are also known as tariffs. For more information go to our tariff pages. 

• Tariffs for Home
• Tariffs for Small Business
   

Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 October 2024. Customers with a solar FiT have been notified.

Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.

You can view our current rates
 

Distributor fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill. 

Changes to distributor fees and charges relating to:

• Gas – effective from 1 August 2024
• Electricity – effective from 1 September 2024
   

View current charges.

NSW concessions relating to electricity changed on 1 July 2024.  

See below for more information on the concessions currently available in your state and view our concession FAQs for more information. 

• Australian Capital Territory
• New South Wales
• South Australia
• Queensland

There's no change to PureEnergy GreenPower at this time.

 

We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.

The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year. 
 

You can chat with us by clicking on the Need Help? Button at bottom of our home page

• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)

We’ll be happy to help.

Outside of these hours?
Fill out our general enquiries form

Why do gas rates change? 

We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.

There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs. 

More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’ 

 Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.

We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect. 

You can also view your new rates on your first bill issued after the date that applies to you.
Notifications will also be listed on your bills and when you register for My Account, you may also receive alerts about upcoming rate changes once you log in if new rates have been applied to your account.  

You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:

• Register or log in to My Account
• update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
• update your ‘communication preference’ to email, to receive important information about your account via email  

For new customers

Our current retail market rates can be found here for residential customers and here for business customers.

You can also view our standing offer rates 
 

In New South Wales, South Australia and Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) price every year for 1 July. Typically, we set the rates for our standing offer plans - in line with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur around this time. 

Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.

In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed. 

You can also view your new rates on your first bill issued after the rate change applies.

You can view our Standing Offer electricity and gas rates. These rates apply if you are on a Basic Home or Basic Business plan. From 1 July 2024, these plans will be renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our current Standing Offer Home and Standing Offer Business rates.

Our current rates that new customers would sign up on can be found here for residential customers and here for business customers.

Or find out more about the Default Market Offer.  

The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual maximum total bill amount (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Basic Home and Basic Business plans are our ‘standing offer’ plans, equivalent to the DMO.for selected tariff types

The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.

How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
 

The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.

When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account. 
 

Your bill will be split pro-rata:

• all rates and charges before and after the change will be detailed on the bill
• your bill will be calculated with the old rates for any of the billing period before the rate change date
• your bill will be calculated with the new rates for the billing period after the rate change date.
   

If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times. 

When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance. 

Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract. 

You can easily compare and switch to one of our latest plans for electricity or gas online in around 5 minutes.

Our current retail market rates can be found here for residential customers  and here for business customers  

Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home  or business . You can also use My Account  to monitor your electricity usage and see current charges, before you receive your next bill. 

If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.

Visit our energy bill support page for more information. Our programs EnergyAssist  for our residential customers and Rapid Business Assist for our residential customers are available.  

• Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
• chat with us by clicking on the Need Help? Button at bottom of our home page
• for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
   

Regular Pay can make is easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works: 

• you’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
• you’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
• we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.

You can find out more about all your payment options here.
 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

• Wholesale costs – to purchase electricity and gas from generators and producers. 
• Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
• Retail costs – charged by us for servicing and billing your account. 
• Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.

(!) Find out more about ‘How energy gets to you’

Ddefault Market Offer – the standing offer for electricity, equivalent to our Basic Home and Basic Business electricity plans.

The Default Market Offer (DMO) rates are set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.

Our Basic Home and Basic Business  plans are based on, and equivalent to the DMO and may either increase or decrease to remain in line with the DMO for selected tariff types when it’s reviewed each year. From 1 July 2024, these plans were also renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our new Basic Home and Basic Business rates
 

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

• The supply charge is a fixed daily service charge to supply energy to your home or small business.
• Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
• Demand tariffs or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
• Controlled load also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.

Rates are also known as tariffs. For more information go to our tariff pages. 

• Tariffs for Home
• Tariffs for Small Business
   

Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 October 2024. Customers with a solar FiT have been notified.

Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance. 

You can view our current rates
 

Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill. 

Changes to distributor fees and charges relating to:

• Gas – effective from 1 August 2024
• Electricity – effective from 1 September 2024
   

View current charges.

NSW concessions relating to electricity  changed on 1 July 2024.  

See below for more information on the concessions currently available in your state and view our concession FAQs for more information. 

• Australian Capital Territory
• New South Wales
• South Australia
• Queensland

There's no change to PureEnergy GreenPower at this time.

We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.

The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year. 
 

You can chat with us by clicking on the Need Help? Button at bottom of our home page

• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)

We’ll be happy to help.

Outside of these hours?
Fill out our general enquiries form

Why do gas rates change? 

We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.

There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs. 

More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’ 

 Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.

We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect. 

You can also view your new rates on your first bill issued after the date that applies to you.
Notifications will also be listed on your bills and when you register for My Account, you may also receive alerts about upcoming rate changes once you log in if new rates have been applied to your account.  

You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:

• Register or log in to My Account
• update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
• update your ‘communication preference’ to email, to receive important information about your account via email  

For new customers

Our current retail market rates can be found here for residential customers and here for business customers.

You can also view our standing offer rates 
 

In New South Wales, South Australia and Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) price every year for 1 July. Typically, we set the rates for our standing offer plans - in line with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur around this time. 

Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.

In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed. 

You can also view your new rates on your first bill issued after the rate change applies.

You can view our Standing Offer electricity and gas rates. These rates apply if you are on a Basic Home or Basic Business plan. From 1 July 2024, these plans will be renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our current Basic Home and Basic Business rates.

Our current retail market rates that new customers would sign up on can be found here for residential customers and here for business customers.

Or find out more about the Default Market Offer.  

The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual maximum total bill amount (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Basic Home and Basic Business plans are our ‘standing offer’ plans, equivalent to the DMO.for selected tariff types

The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.

How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
 

The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.

When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account. 
 

Your bill will be split pro-rata:

• all rates and charges before and after the change will be detailed on the bill
• your bill will be calculated with the old rates for any of the billing period before the rate change date
• your bill will be calculated with the new rates for the billing period after the rate change date.
   

If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times. 

When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance. 

Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract. 

You can easily compare and switch to one of our latest plans for electricity or gas online in around 5 minutes.

Our current retail market rates can be found here for residential customers  and here for business customers  

Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home  or business . You can also use My Account  to monitor your electricity usage and see current charges, before you receive your next bill. 

If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.

Visit our energy bill support page for more information. Our programs EnergyAssist  for our residential customers and Rapid Business Assist for our residential customers are available.  

• Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
• chat with us by clicking on the Need Help? Button at bottom of our home page
• for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
   

Regular Pay can make is easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works: 

• you’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
• you’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
• we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.

You can find out more about all your payment options here.
 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

• Wholesale costs – to purchase electricity and gas from generators and producers. 
• Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
• Retail costs – charged by us for servicing and billing your account. 
• Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.

(!) Find out more about ‘How energy gets to you’

Ddefault Market Offer – the standing offer for electricity, equivalent to our Basic Home and Basic Business electricity plans.

The Default Market Offer (DMO) rates are set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.

Our Basic Home and Basic Business  plans are based on, and equivalent to the DMO and may either increase or decrease to remain in line with the DMO for selected tariff types when it’s reviewed each year. From 1 July 2024, these plans were also renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our new Basic Home and Basic Business rates
 

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

• The supply charge is a fixed daily service charge to supply energy to your home or small business.
• Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
• Demand tariffs or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
• Controlled load also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.

Rates are also known as tariffs. For more information go to our tariff pages. 

• Tariffs for Home
• Tariffs for Small Business
   

Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 October 2024. Customers with a solar FiT have been notified.

Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.

You can view our current rates
 

Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill. 

Changes to distributor fees and charges relating to:

• Gas – effective from 1 August 2024
• Electricity – effective from 1 September 2024
   

View current charges.

NSW concessions relating to electricity  changed on 1 July 2024.  

See below for more information on the concessions currently available in your state and view our concession FAQs for more information. 

• Australian Capital Territory
• New South Wales
• South Australia
• Queensland

There's no change to PureEnergy GreenPower at this time.

We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.

The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year. 
 

You can chat with us by clicking on the Need Help? Button at bottom of our home page

• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)

We’ll be happy to help.

Outside of these hours?
Fill out our general enquiries form

We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect. 

You can also view your new rates on your first bill issued after the date that applies to you.
Notifications will also be listed on your bills and when you register for My Account, you may also receive alerts about upcoming rate changes once you log in if new rates have been applied to your account.  

You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:

• Register or log in to My Account
• update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
• update your ‘communication preference’ to email, to receive important information about your account via email  

For new customers

Our current retail market rates can be found here for residential customers and here for business customers.

You can also view our standing offer rates 
 

In New South Wales, South Australia and Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) price every year for 1 July. Typically, we set the rates for our standing offer plans - in line with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur around this time. 

Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.

In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed. 

You can also view your new rates on your first bill issued after the rate change applies.

You can view our Standing Offer electricity and gas rates. These rates apply if you are on a Basic Home or Basic Business plan. From 1 July 2024, these plans will be renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our current Standing Offer Home and Standing Offer Business rates.

Our current rates that new customers would sign up on can be found here for residential customers and here for business customers.

Or find out more about the Default Market Offer.  

The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual maximum total bill amount (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Basic Home and Basic Business plans are our ‘standing offer’ plans, equivalent to the DMO.for selected tariff types

The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.

How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
 

The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.

When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account. 
 

Your bill will be split pro-rata:

• all rates and charges before and after the change will be detailed on the bill
• your bill will be calculated with the old rates for any of the billing period before the rate change date
• your bill will be calculated with the new rates for the billing period after the rate change date.
   

If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times. 

When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance. 

Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract. 

You can easily compare and switch to one of our latest plans for electricity or gas online in around 5 minutes.

Our current retail market rates can be found here for residential customers  and here for business customers  

Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home  or business . You can also use My Account  to monitor your electricity usage and see current charges, before you receive your next bill. 

If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.

Visit our energy bill support page for more information. Our programs EnergyAssist  for our residential customers and Rapid Business Assist for our residential customers are available.  

• Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
• chat with us by clicking on the Need Help? Button at bottom of our home page
• for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
   

Regular Pay can make is easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works: 

• you’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
• you’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
• we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.

You can find out more about all your payment options here.
 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

• Wholesale costs – to purchase electricity and gas from generators and producers. 
• Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
• Retail costs – charged by us for servicing and billing your account. 
• Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.

(!) Find out more about ‘How energy gets to you’

Ddefault Market Offer – the standing offer for electricity, equivalent to our Basic Home and Basic Business electricity plans.

The Default Market Offer (DMO) rates are set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.

Our Basic Home and Basic Business  plans are based on, and equivalent to the DMO and may either increase or decrease to remain in line with the DMO for selected tariff types when it’s reviewed each year. From 1 July 2024, these plans were also renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our new Basic Home and Basic Business rates
 

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

• The supply charge is a fixed daily service charge to supply energy to your home or small business.
• Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
• Demand tariffs or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
• Controlled load also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.

Rates are also known as tariffs. For more information go to our tariff pages. 

• Tariffs for Home
• Tariffs for Small Business
   

Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 October 2024. Customers with a solar FiT have been notified.

Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.

You can view our current rates
 

Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill. 

Changes to distributor fees and charges relating to:

• Gas – effective from 1 August 2024
• Electricity – effective from 1 September 2024
   

View current charges.

NSW concessions relating to electricity  changed on 1 July 2024.  

See below for more information on the concessions currently available in your state and view our concession FAQs for more information. 

• Australian Capital Territory
• New South Wales
• South Australia
• Queensland

There's no change to PureEnergy GreenPower at this time.

 

We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.

The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year. 
 

You can chat with us by clicking on the Need Help? Button at bottom of our home page

• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)

We’ll be happy to help.

Outside of these hours?
Fill out our general enquiries form

We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect. 

You can also view your new rates on your first bill issued after the date that applies to you.
Notifications will also be listed on your bills and when you register for My Account, you may also receive alerts about upcoming rate changes once you log in if new rates have been applied to your account.  

You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:

• Register or log in to My Account
• update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
• update your ‘communication preference’ to email, to receive important information about your account via email  
• For new customers

Our current retail market rates can be found here for residential customers  and here for business customers .

You can also view our standing offer rates   
 

The Essential Services Commission (ESC) will review the Victorian Default Offer (VDO) electricity price every year on 1 July. Typically, we set the rates for our standing offer plans - in line with the VDO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur around the same time.

In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed. 

You can also view your new rates on your first bill issued after the rate change applies.

You can also view our Standing Offer electricity and gas rates. These rates apply if you are on our Basic Home or Basic Business plan. From 1 July 2024, these plans were renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

View our current Standing Offer Home and Standing Offer Business rates.

Our current rates that new customers sign up on can be found here for residential customers and here for business customers. Or find out more about the Victorian Default Offer.
 

The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.

When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account. 
 

Your bill will be split pro-rata:

• all rates and charges before and after the change will be detailed on the bill
• your bill will be calculated with the old rates for any of the billing period before the rate change date
• your bill will be calculated with the new rates for the billing period after the rate change date.
   

If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times. 

When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance. 

Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract. 

You can easily compare and switch to one of our latest plans for electricity or gas online in around 5 minutes.

Our current rates can be found here for residential customers  and here for business customers  

Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home  or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your bill.

If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.

Visit our energy bill support  page for more information. Our programs EnergyAssist for our residential customers  and Rapid Business Assist for our business customers are available.  

• Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
• chat with us by clicking on the Need Help? Button at bottom of our home page
• for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)
   

Regular Pay can make is easier to stay on top of your energy bills, by making smaller, more regular payments.

Here’s how it works: 

• you’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
• you’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
• we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.

You can find out more about all your payment options here.
 

Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include: 

• Wholesale costs – to purchase electricity and gas from generators and producers.
• Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy .
• Retail costs – charged by us for servicing and billing your account.
• Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.

(!) Find out more about ‘How energy gets to you’

Victorian Default Offer – standing offer for electricity 

The Victorian Default Offer (VDO) electricity rates are set by the Essential Services Commission (ESC) in Victoria. The ESC usually reviews the VDO price every year, this usually occurs on 1 July (previously 1 January). Find out more about the Victorian Default Offer.

The Victorian Default Offer (VDO) standing offer rates for electricity increased from 1 July 2023. 

Our Basic Home  and Basic Business plans are based on, and equivalent to the VDO for selected tariff types and may either increase or decrease to remain in line with the VDO when it’s reviewed each year. From 1 July 2024, these plans were renamed to Standing Offer Home and Standing Offer Business as these plans are still based on standing offer rates.

Our current standing offer rates can also be viewed online .

The rates used to calculate your energy bills are made up of both usage rates and supply charges. 

• The supply charge is a fixed daily service charge to supply energy to your home or small business.
• Usage charges are rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
• Demand tariffs or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
• Controlled load also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.

Rates are also known as tariffs. For more information go to our tariff pages. 

• Tariffs for Home
• Tariffs for Small Business
   

If you receive a Life Support rebate, the daily rate will move in line with any overall change in rates for your home electricity bills from the date your rates change. All other concessions will remain unchanged.

Find out more about the concessions currently available in Victoria and view our concession FAQs for more information. 
 

Feed-in tariffs are variable. Minimum feed-in-tariffs for Victoria are set by the Essential Services Commission (ESC) and are typically reviewed annually around July. Our Retailer FiTs are then reviewed in line with what is set by the ESC. Customers are notified before any changes occur.

Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 October 2024. Customers with a solar FiT have been notified.

You can view our current rates.

Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill. 

View current charges.  

Changes to distributor fees and charges relating to:

• Gas – effective from 1 August 2024
• Electricity – effective from 1 September 2024
   

Bulk hot water rates typically change when gas rates change. We’ll list bulk hot water in the list of plans if it’s changing and customers will be notified before any changes happen. 

There's no change to PureEnergy GreenPower at this time.

Unmetered electricity supply

We supply businesses and councils in the AusNet area in Victoria and Ausgrid area in New South Wales with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.

The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.

Unmetered gas supply
We supply businesses with gas where a physical meter isn’t available. This is called ‘unmetered gas supply’. What this does is it powers essential services such as mantle gas lamps for example. The unmetered gas supply to these sites is non-contestable, which means we’re the only energy retailer that can supply this type of service to you.

We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year. 
 

You can chat with us by clicking on the Need Help? Button at bottom of our home page

• For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–7.00pm)
• For business customers call us on 1800 249 630 (Monday to Friday, 8.00am–6.30pm)

We’ll be happy to help.

Outside of these hours?
Fill out our general enquiries form