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Electricity rate changes from 1 July 2025
Our electricity rates will increase from 1 July for the following residential and business plans:
- Standing Offer Home and Standing Offer Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign up to will change from 1 July. If you sign up after 1 July, you’ll sign up on the new rates.
- Flexi Plan Home, Balance Plan Home, Solar Max Plan, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ve signed up on the new rates.
- Rate Fix and Business Rate Fix – our fixed rate plans will change from 1 July. If you joined EnergyAustralia or switched to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you sign up.
Existing customers on Standing Offer Home, Standing Offer Business plans and Unmetered Supply will be notified in mid-June about any changes to their rates.
Why do electricity rates change?
Our Standing Offer Home and Standing Offer Business electricity plans (our standing offer plans) are equivalent to the Default Market Offer (DMO) for selected tariff types which is set and reviewed by the Australian Energy Regulator (AER) annually and usually changes each year in July.
From 1 July 2025, the DMO changes for residential and small business customers. Our standing offer electricity rates will be adjusted to reflect this change.
There are many factors that can impact electricity rates and the overall cost to supply electricity to our customers. Our retail market plan rates are reviewed and adjusted based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
Gas rate changes from 1 July 2025
Our gas rates will increase from 1 July for the following residential and business plans:
- Standing Offer Home and Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign up to will increase from 1 July. If you sign up after 1 July, you’ve signed up on the new, higher rates.
- Flexi Plan Home, Balance Plan Home, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ve signed up on the new rates.
- Rate Fix and Business Rate Fix – our fixed rate plans will change from 1 July. If you join EnergyAustralia or switch to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you signed up.
Existing customers on Standing Offer Home and Standing Offer Business plans will be notified in mid-June about any changes to their rates.
Why do gas rates change?
We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.
There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs.
More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect.
You can also view your new rates on your first bill issued after the date that applies to you, along with a message in the ‘Other messages’ section towards the end of your bill.
You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:
- Register or log in to My Account
- Update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- Update your ‘communication preference’ to email, to receive important information about your account via email
For new customers
View our current Standing Offer Home and Standing Offer Business rates.
You can also view our standing offer rates
In New South Wales, South Australia and south-east Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) standing offer electricity price every year for 1 July. Typically, we set the rates for our standing offer plans to align with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur during this period.
Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.
In an email or letter we sent you about the rate change, your old and new rates will be listed.
You can also view your new rates on your first bill issued after the rate change applies.
View our current Standing Offer Home and Standing Offer Business rates Or find out more about the Default Market Offer.
The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual price cap (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Standing Offer Home and Standing Offer Business plans are our ‘standing offer’ plans, equivalent to the DMO for selected tariff types.
The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.
How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.
When we sent you an email or letter to let you know about the rate change, we provided your old and new rates and whether the change relates to your electricity or gas account.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times.
When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance.
Your energy plan may also have a benefit period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your benefit period ends, the variable rates related to your plan can change before the end of your contract.
View our current Standing Offer Home and Standing Offer Business rates.
Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your next bill.
If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.
Visit our energy bill support page for more information. Our programs EnergyAssist for our residential customers and Rapid Business Assist for our business customers are available.
- Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
- chat with us by clicking on the Need Help? Button at bottom of our home page
- for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- for business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
Regular Pay can make it easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works:
- You’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
- You’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
- We’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers.
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
- Retail costs – charged by us for servicing and billing your account.
- Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.
(!) You can find a detailed explanation of the costs that make up our energy prices.
Default Market Offer – the standing offer for electricity, equivalent to our Basic Home and Basic Business electricity plans.
The Default Market Offer (DMO) rates are set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO every year, this usually occurs on 1 July. Find out more about the Default Market Offer.
Our Standing Offer Home and Standing Offer Business plans are based on, and equivalent to the DMO for selected tariff types and may either increase or decrease to remain in line with the DMO when it’s reviewed each year.
View our current Standing Offer Home and Standing Offer Business rates.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- Supply charge - a fixed daily service charge to supply energy to your home or small business.
- Usage charges - rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
- Demand tariffs - or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
- Controlled load - also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.
Rates are also known as tariffs. For more information go to our tariff pages.
Our flat rate and time of use retailer solar feed-in-tariffs will decrease from 1 September 2025. Customers with a solar FiT will be notified.
Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.
Distributor fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill.
Changes to distributor fees and charges relating to:
- Gas – effective from 1 August 2025
- Electricity – effective from 1 September 2025
See below for more information on the concessions currently available in your state and view our concession FAQs for more information.
There's no change to our GreenPower accredited product, PureEnergy, at this time.
We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year.
You can chat with us by clicking on the Need Help? button at bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
We’ll be happy to help.
Outside of these hours?
Fill out our general enquiries form
Electricity rate changes
Electricity rates in ACT are expected to change from 1 August 2025. More details will be provided closer to this date.
Why do electricity rates change?
Our rates are usually reviewed and adjusted annually, based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
Gas rate changes
Gas rates in ACT are expected to change from 1 August 2025. More details will be provided closer to that date.
Why do gas rates change?
We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.
There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs.
More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect.
You can also view your new rates on your first bill issued after the date that applies to you., along with a message in the ‘Other messages’ section towards the end of your bill.
You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:
- Register or log in to My Account
- Update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- Update your ‘communication preference’ to email, to receive important information about your account via email
For new customers
View our current Standing Offer Home and Standing Offer Business rates.
You can also view our standing offer rates
In New South Wales, South Australia and south-east Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) standing offer electricity price every year for 1 July. Typically, we set the rates for our standing offer plans to align with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur during this period.
Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.
In an email or letter we sent you about the rate change, your old and new rates will be listed.
You can also view your new rates on your first bill issued after the rate change applies.
View our current Standing Offer Home and Standing Offer Business rates Or find out more about the Default Market Offer.
The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual price cap (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Standing Offer Home and Standing Offer Business plans are our ‘standing offer’ plans, equivalent to the DMO for selected tariff types.
The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.
How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.
When we sent you an email or letter to let you know about the rate change, we provided your old and new rates and whether the change relates to your electricity or gas account.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times.
When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance.
Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract.
View our current Standing Offer Home and Standing Offer Business rates.
Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your next bill.
If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.
Visit our energy bill support page for more information. Our programs EnergyAssist for our residential customers and Rapid Business Assist for our residential customers are available.
- Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
- chat with us by clicking on the Need Help? Button at bottom of our home page
- for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- for business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
Regular Pay can make it easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works:
- You’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
- You’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
- we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers.
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
- Retail costs – charged by us for servicing and billing your account.
- Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.
(!) You can find a detailed explanation of the costs that make up our energy prices.
Ddefault Market Offer – the standing offer for electricity
The Default Market Offer (DMO) is set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.
Our Standing Offer Home and Standing offer Business plans are based on, and equivalent to the DMO and may either increase or decrease to remain in line with the DMO for selected tariff types when it’s reviewed each year.
View our current Standing Offer Home and Standing Offer Business rates.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- Supply charge - a fixed daily service charge to supply energy to your home or small business.
- Usage charges - rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
- Demand tariffs- or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
- Controlled load - also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.
Rates are also known as tariffs. For more information go to our tariff pages.
Our flat rate and time of use retailer solar feed-in-tariffs will decrease from 1 September 2025. Customers with a solar FiT will be notified.
Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.
Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill.
Changes to distributor fees and charges relating to:
- Gas – effective from 1 August 2025
- Electricity – effective from 1 September 2025
See below for more information on the concessions currently available in your state and view our concession FAQs for more information.
There's no change to our GreenPower accredited product, PureEnergy, at this time.
We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year.
You can chat with us by clicking on the Need Help? Button at bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
We’ll be happy to help.
Outside of these hours?
Fill out our general enquiries form
Electricity rate changes from 1 July 2025
Our electricity rates will change from 1 July 2025 for the following residential and business plans:
- Standing Offer Home and Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign to will change from 1 July. If you sign up after 1 July, you’ve signed up on the new rates.
- Flexi Plan Home, Balance Plan Home, Solar Max Plan, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ve signed up on the new rates.
- Rate Fix and Business Rate Fix – our fixed rate plans. If you joined EnergyAustralia or switched to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you signed up.
Existing customers on Standing Offer Home and Standing Offer Business plans will be notified in mid-June about any changes to their rates. There will be tariff structure changes for some existing customers on time of use tariffs. Customers will be notified in June.
Why do electricity rates change?
Our Standing Offer Home and Standing Offer Business electricity plans (our standing offer plans) are equivalent to the Default Market Offer (DMO) for selected tariff types, which is set and reviewed by the Australian Energy Regulator (AER) annually and usually changes each year in July.
From 1 July 2025, the DMO changes for residential and small business customers. Our standing offer electricity rates will be adjusted to reflect this change.
There are many factors that can impact electricity rates and the overall cost to supply electricity to our customers. Our retail market plan rates are reviewed and adjusted based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
Gas rate changes from 1 July 2025
Our gas rates will increase from 1 July 2025 for the following residential and business plans:
- Standing Offer Home and Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign up to will change from 1 July. If you signed up after 1 July, you’ve signed up on the new rates.
- Flexi Plan Home, Balance Plan Home, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ve signed up on the new rates.
- Rate Fix and Business Rate Fix – our fixed rate plans. If you join EnergyAustralia or switch to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you signed up.
Existing customers on Standing Offer Home and Standing Offer Business plans will be notified in mid-June about any changes to their rates.
Why do gas rates change?
We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.
There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs.
More information can be found in the 'Why do energy rates change?' FAQ below or ‘How energy gets to you’
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect.
You can also view your new rates on your first bill issued after the date that applies to you., along with a message in the ‘Other messages’ section towards the end of your bill.
You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:
- Register or log in to My Account
- Update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- Update your ‘communication preference’ to email, to receive important information about your account via email
For new customers
View our current Standing Offer Home and Standing Offer Business rates.
You can also view our standing offer rates
In New South Wales, South Australia and south-east Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) standing offer electricity price every year for 1 July. Typically, we set the rates for our standing offer plans to align with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur during this period.
Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.
In an email or letter we sent you about the rate change, your old and new rates will be listed.
You can also view your new rates on your first bill issued after the rate change applies.
View our current Standing Offer Home and Standing Offer Business rates Or find out more about the Default Market Offer.
The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual price cap (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Home and Business plans are our ‘standing offer’ plans, equivalent to the DMO.for selected tariff types
The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.
How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.
When we sent you an email or letter to let you know about the rate change, we provided your old and new rates and whether the change relates to your electricity or gas account.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times.
When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance.
Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract.
View our current Standing Offer Home and Standing Offer Business rates.
Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your next bill.
If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.
Visit our energy bill support page for more information. Our programs EnergyAssist for our residential customers and Rapid Business Assist for our residential customers are available.
- Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
- chat with us by clicking on the Need Help? Button at bottom of our home page
- for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- for business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
Regular Pay can make it easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works:
- You’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
- You’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
- we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers.
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
- Retail costs – charged by us for servicing and billing your account.
- Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.
(!) You can find a detailed explanation of the costs that make up our energy prices.
Ddefault Market Offer – the standing offer for electricity
The Default Market Offer (DMO) is set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.
Our Standing Offer Home and Standing Offer Business plans are based on, and equivalent to the DMO for selected tariff types and may either increase or decrease to remain in line with the DMO when it’s reviewed each year.
View our current Standing Offer Home and Standing Offer Business rates.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- Supply charge - a fixed daily service charge to supply energy to your home or small business.
- Usage charges - rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
- Demand tariffs- or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
- Controlled load - also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.
Rates are also known as tariffs. For more information go to our tariff pages.
Our flat rate and time of use retailer solar feed-in-tariffs will decrease from 1 September 2025. Customers with a solar FiT will be notified.
Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.
Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill.
Changes to distributor fees and charges relating to:
- Gas – effective from 1 August 2025
- Electricity – effective from 1 September 2025
See below for more information on the concessions currently available in your state and view our concession FAQs for more information.
There's no change to our GreenPower accredited product, PureEnergy, at this time.
We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year.
You can chat with us by clicking on the Need Help? Button at bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
We’ll be happy to help.
Outside of these hours?
Fill out our general enquiries form
Electricity rate changes
Electricity rates in QLD are expected to change from 1 August 2025. More details will be provided closer to that date.
Why do electricity rates change?
Our Standing Offer Home and Standing Offer Business electricity plans (our standing offer plans) are equivalent to the Default Market Offer (DMO) for selected tariff types, which is set and reviewed by the Australian Energy Regulator (AER) annually and changes each year in July.
From 1 July 2025, the DMO changes for residential and small business customers. Our standing offer electricity rates will be adjusted to reflect this change from 1 August.
There are many factors that can impact electricity rates and the overall cost to supply electricity to our customers. Our retail market plan rates are reviewed and adjusted based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect.
You can also view your new rates on your first bill issued after the date that applies to you., along with a message in the ‘Other messages’ section towards the end of your bill.
You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:
- Register or log in to My Account
- Update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- Update your ‘communication preference’ to email, to receive important information about your account via email
For new customers
View our current Standing Offer Home and Standing Offer Business rates.
You can also view our standing offer rates
In New South Wales, South Australia and south-east Queensland the Australian Energy Regulator (AER) reviews the Default Market Offer (DMO) standing offer electricity price every year for 1 July. Typically, we set the rates for our standing offer plans to align with the DMO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur during this period.
Changes to rates may not always happen at the same time and there may be occasions where rates change at other times. We notify customers before their rates change.
In an email or letter we sent you to let you know about the rate change, your old and new rates will be listed.
You can also view your new rates on your first bill issued after the rate change applies.
View our current Standing Offer Home and Standing Offer Business rates. Or find out more about the Default Market Offer.
The Default Market Offer (DMO) was introduced in 2019 by the Australian Energy Regulator (AER) and is the annual price cap (called a reference price) energy companies can charge electricity customers on default contracts, known as ‘standing offer’ prices, based on a set average usage amount. Our Standing Offer Home and Standing Offer Business plans are our ‘standing offer’ plans, equivalent to the DMO for selected tariff types.
The DMO also acts as a 'reference price' designed to make it easier for customers to compare electricity plans across different energy providers. When advertising or promoting electricity prices for selected tariff types, energy retailers must compare their prices to the reference price. The DMO is available to eligible residential and small business customers in New South Wales, South Australia and south-east Queensland.
How your new rates compare to the DMO is listed as a percentage on your price change notification. The percentage figure can be below, above or equivalent to the DMO reference price, and is compared based on average customer usage in your area. This is a guide for comparison to the current DMO or reference price. What you actually pay will depend on how much electricity you actually use.
The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.
When we sent you an email or letter to let you know about the rate change, we provided your old and new rates and whether the change relates to your electricity or gas account.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times.
When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance.
Your energy plan may also have a Benefit Period, this relates to the discount or other conditions of the energy plan you signed up to. While these won’t change before your Benefit Period ends, the variable rates related to your plan can change before the end of your contract.
View our current Standing Offer Home and Standing Offer Business rates.
Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your next bill.
If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.
Visit our energy bill support page for more information. Our programs EnergyAssist for our residential customers and Rapid Business Assist for our residential customers are available.
- Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
- chat with us by clicking on the Need Help? Button at bottom of our home page
- for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am–to 7.00pm)
- for business customers call us on 1800 249 630 (Monday to Friday, 8.00am–to 6.30pm)
Regular Pay can make it easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works:
- You’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
- You’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
- we’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers.
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy.
- Retail costs – charged by us for servicing and billing your account.
- Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.
(!) You can find a detailed explanation of the costs that make up our energy prices.
Default Market Offer – the standing offer for electricity
The Default Market Offer (DMO) is set by the Australian Energy Regulator (AER) for NSW, SA and QLD. The AER usually reviews the DMO reference price every year, this usually occurs on 1 July. Find out more about the Default Market Offer.
Our Standing Offer Home and Standing offer Business plans are based on, and equivalent to the DMO and may either increase or decrease to remain in line with the DMO for selected tariff types when it’s reviewed each year.
View our current Standing Offer Home and Standing Offer Business rates.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- Supply charge - a fixed daily service charge to supply energy to your home or small business.
- Usage charges - rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
- Demand tariffs- or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
- Controlled load - also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.
Rates are also known as tariffs. For more information go to our tariff pages.
Our flat rate and time of use retailer solar feed-in-tariffs decreased from 1 September 2025. Customers with a solar FiT will be notified.
Solar feed-in tariffs (FiT) are variable and are reviewed from time to time and we notify customers in advance.
Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill.
Changes to distributor fees and charges relating to:
- Gas – effective from 1 August 2025
- Electricity – effective from 1 September 2025
See below for more information on the concessions currently available in your state and view our concession FAQs for more information.
There's no change to our GreenPower accredited product, PureEnergy, at this time.
We supply businesses and councils in the Ausgrid area in New South Wales and the AusNet area in Victoria with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. What this does is it powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year.
You can chat with us by clicking on the Need Help? Button at bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
We’ll be happy to help.
Outside of these hours?
Fill out our general enquiries form
Electricity rate changes from 1 July 2025
Our electricity rates will change from 1 July 2025 for the following residential and business plans:
- Standing Offer Home and Standing Offer Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign up to will change from 1 July. If you sign up after 1 July, you’ve signed up on the new rates.
- Flexi Plan Home, Balance Plan Home, Solar Max Plan, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ll sign up on the new rates.
- Rate Fix and Business Rate Fix – our fixed rate plans. If you join EnergyAustralia or switch to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you signed up.
Existing customers on Standing Offer Home, Standing Offer Business plans and Unmetered Supply will be notified in mid-June about any changes to their rates.
Why do electricity rates change?
Our Standing Offer Home and Standing Offer Business electricity plans (our standing offer plans) are equivalent to the Victorian Default Offer (VDO) for selected tariff types, which is set and reviewed by the Essential Services Commission (ESC) annually and usually changes each year in July.
From 1 July 2025, the VDO changes for residential and small business customers. Our standing offer electricity rates will be adjusted to reflect this change
There are many factors that can impact electricity rates and the overall cost to supply electricity to our customers. Our retail market plan rates are reviewed and adjusted based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
Gas rate changes from 1 July 2025
Our gas rates will increase from 1 July for the following residential and business plans
- Standing Offer Home and Business plans – our standing offer plans. If you join EnergyAustralia or switch to one of these residential or small business plans on or before 30 June, the rates you sign up to will increase from 1 July. If you sign up after 1 July, you’ll sign up on the new, higher rates.
- Flexi Plan Home, Balance Plan Home, Business Balance 12 and Business Balance 24 plans and Business Family and Friends – our retail market plans. Sign up rates will change from 1 July. If you join EnergyAustralia or switch to one of these residential or small business plans after 1 July, you’ll sign up on the new rates.
- Rate Fix and Rate Fix Business – our fixed rate plans. If you join EnergyAustralia or switch to one of these plans on or before 30 June, your rates won’t change for the 12-month fixed period from the day you signed up.
Existing customers on Standing Offer Home, Standing Offer Business plans with Bulk Hot Water services will be notified in mid-June about any changes to their rates.
Why do gas rates change?
We review our variable rates for gas from time to time, typically annually. Variable rates can increase or decrease.
There are many factors that can impact gas rates and the overall cost to supply gas to our customers. Our rates are reviewed and adjusted based on wholesale, network, retail and other costs. You can find a detailed explanation of costs that make up our energy prices.
Not sure which plan you’re on? It’s listed on your bill, welcome pack or in My Account.
We’ll send an email or letter, depending on the preferred contact method, to existing customers before rate changes happen – typically around the middle of the month before the rate change takes effect.
You can also view your new rates on your first bill issued after the date that applies to you, along with a message in the ‘Other messages’ section towards the end of your bill.
You can have important notices, including information about rate changes sent via email, direct to your inbox instead of via the post. Here’s how:
- Register or log in to My Account
- Update your ‘bill delivery preference’ to email, to receive your bills and rate change notices via email
- Update your ‘communication preference’ to email, to receive important information about your account via email
For new customers
View our current Standing Offer Home and Standing Offer Business rates.
You can also view our standing offer rates
The Essential Services Commission (ESC) will review the Victorian Default Offer (VDO) standing offer electricity price every year on 1 July. Typically, we set the rates for our standing offer plans to align with the VDO so we review these rates around this time. Review of our rates for both electricity and gas will typically occur during this period.
In an email or letter we sent you about the rate change, your old and new rates will be listed.
You can also view your new rates on your first bill issued after the rate change applies.
View our current Standing Offer Home and Standing Offer Business rates. Or find out more about the Victorian Default Offer.
The amount your electricity or gas bill will change by will depend on your usage, the energy plan you're on and the distribution area your home or business is in.
When we sent you an email or letter to let you know about the rate change, we provided an estimated cost or saving of the change, along with your old and new rates and whether the change relates to your electricity or gas account.
Your bill will be split pro-rata:
- all rates and charges before and after the change will be detailed on the bill
- your bill will be calculated with the old rates for any of the billing period before the rate change date
- your bill will be calculated with the new rates for the billing period after the rate change date.
If your energy plan has variable rates, they could change sooner than you expect depending on the time of year you sign up. Possibly as early as the first few months. Our variable energy rates are typically reviewed annually around July or August, however there may be occasions where we change our rates at other times.
When you join EnergyAustralia, we’ll send you a welcome pack with all the important information, such as the energy plan details and current rates you agreed to. You will be charged these rates until the rates change, and you’ll be notified in advance.
View our current Standing Offer Home and Standing Offer Business rates.
Our ‘Better Energy’ blog has useful tips that could help reduce energy costs for your home or business . You can also use My Account to monitor your electricity usage and see current charges, before you receive your bill.
If you’re facing difficulty paying your next bill, contact us and we can discuss the options we have to support you. We can offer a payment extension or set up a payment plan for longer term support if you need it.
Visit our energy bill support page for more information. Our programs EnergyAssist for our residential customers and Rapid Business Assist for our business customers are available.
- Visit My Account to set up a Regular Pay plan so you can stay on top of your energy bills, by making smaller, more regular payments.
- chat with us by clicking on the Need Help? button at bottom of our home page
- for residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- for business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
Regular Pay can make it easier to stay on top of your energy bills, by making smaller, more regular payments.
Here’s how it works:
- You’ll pay a set instalment amount based on your estimated energy costs at your preferred payment frequency (weekly, fortnightly or monthly).
- You’ll still receive your bills as usual with your usage and payment details. They’ll show how well your instalments are covering your actual energy costs.
- We’ll review your account throughout the year to make sure you’re not paying too much or too little. If this happens, we’ll let you know.
Energy travels through four main stages on its journey from generation to the point where you turn on a switch. Each stage incurs costs that are passed on to you via your energy bill. It is changes in these four main areas that generally influence energy rate changes. These include:
- Wholesale costs – to purchase electricity and gas from generators and producers.
- Network costs – charged by distributors for energy transmission and maintenance of the pipes, poles and wires that delivers your energy .
- Retail costs – charged by us for servicing and billing your account.
- Other costs – for example, costs incurred by us to comply with government schemes such as the Renewable Energy Target.
(!) You can find a detailed explanation of the costs that make up our energy prices
Victorian Default Offer – standing offer for electricity
The Victorian Default Offer (VDO) electricity rates are set by the Essential Services Commission (ESC) in Victoria. The ESC usually reviews the VDO price every year, this usually occurs on 1 July (previously 1 January). Find out more about the Victorian Default Offer.
Our Standing Offer Home and Standing Offer Business plans are based on, and equivalent to the VDO for selected tariff types and may either increase or decrease to remain in line with the VDO when it’s reviewed each year.
View our current Standing Offer Home and Standing Offer Business rates.
The rates used to calculate your energy bills are made up of both usage rates and supply charges.
- Supply charge - a fixed daily service charge to supply energy to your home or small business.
- Usage charges - rates charged for the energy you use. Some tariffs have different usage rates depending on the time of day and day of the week you use energy.
- Demand tariffs - or demand charges, are billed based on your highest demand for electricity in kilowatts (kW) during a 15 or 30 minute interval, depending on the type of smart meter you have. They’ve been designed to encourage less electricity use during peak demand times when there’s more pressure on the grid. Demand pricing is available if you’re eligible and have a smart meter.
- Controlled load - also called dedicated circuit, refers to electricity being used by a stand-alone item, like an electric hot water service, electric slab heating or an irrigation pump. Controlled loads are recorded separately and can be billed at an off-peak rate.
Rates are also known as tariffs. For more information go to our tariff pages.
If you receive a Life Support rebate, the daily rate will move in line with any overall change in rates for your home electricity bills from the date your rates change. All other concessions will remain unchanged.
Find out more about the concessions currently available in Victoria and view our concession FAQs for more information.
Feed-in tariffs are variable. Minimum feed-in-tariffs for Victoria are set by the Essential Services Commission (ESC) and are typically reviewed annually around July. Our Retailer FiTs are then reviewed in line with what is set by the ESC. Customers are notified before any changes occur.
Our flat rate and time of use retailer solar feed-in-tariffs will decrease from 1 September 2025. Customers with a solar FiT will be notified.
Distributor Fees and charges are reviewed by the distributor in each area (the company responsible for the poles, wires and gas pipes) from time to time, usually once or twice a year. These include fees for services such as reconnection and disconnection, special meter reads or meter installations. These charges will appear on your bill.
Changes to distributor fees and charges relating to:
- Gas – effective from 1 August 2025
- Electricity – effective from 1 September 2025
Bulk hot water rates typically change when gas rates change. We’ll list bulk hot water in the list of plans if it’s changing and customers will be notified before any changes happen.
There's no change to our GreenPower accredited product, PureEnergy, at this time.
Unmetered electricity supply
We supply businesses and councils in the AusNet area in Victoria and Ausgrid area in New South Wales with electricity where a physical meter isn’t available. This is called ‘unmetered supply’. This powers essential services such as streetlights, telecommunications boxes, bus shelters, traffic lights and security lights for example – which we refer to as ‘devices’.
The unmetered electricity supply to these sites is non-contestable, which means we’re the only electricity retailer that can supply this service in your distribution area.
Unmetered gas supply
We supply businesses with gas where a physical meter isn’t available. This is called ‘unmetered gas supply’. What this does is it powers essential services such as mantle gas lamps for example. The unmetered gas supply to these sites is non-contestable, which means we’re the only energy retailer that can supply this type of service to you.
We’ll include unmetered supply (UMS) in the list of plans if it’s changing and customers will be notified. UMS charges typically change around 1 July each year.
You can chat with us by clicking on the Need Help? button at bottom of our home page
- For residential customers call us on 1800 001 772 (Monday to Friday, 8.00am to 7.00pm)
- For business customers call us on 1800 249 630 (Monday to Friday, 8.00am to 6.30pm)
We’ll be happy to help.
Outside of these hours?
Fill out our general enquiries form