Bill guides

Your plan summary will include the name of your plan and lists any applicable benefits (e.g. discounts) and features (e.g. Carbon Neutral) of your plan.

This shows the start and end dates of the period as well as the number of days covered in your bill. We’ll let you know if the bill is based on a reading from your meter (‘actual’) or if we had to estimate your bill because the meter reader could not access your meter to take a reading.

If you received an estimated bill and you don’t have a smart meter, then you can submit your own meter reading.

Your electricity tariffs relate to the type of meter at your premise and determine the plans or products available and the rates charged. These charges are divided into two parts.

Supply charge - A daily service charge to deliver electricity to your property.

Usage charge - Charges based on the actual electricity you used during the billing period. Your usage is measured in Kilowatts per hour (kWh).

You can learn more about electricity tariffs for your home or for business.

The amount you receive for any unused electricity that your roof top solar system generates and sends back into the electricity grid. Note, residential solar feed-in tariffs don’t include GST.

We apply government concessions and rebates to eligible accounts.

Discounts that apply to your plan will appear here. These discounts are calculated and deducted from your bill.

The amount due or credits from your last electricity bill.

This lists payments received on your account after your last bill was issued.

Adjustments may include any pay on time discounts applying to your bill when it’s been paid on time, any other fees and charges such as moving fees and additional services, or changes to the bill calculation.

Balance carried forward - An amount still owing or credits after the payments you’ve made towards your last electricity bill.

Current charges - This is the total amount charged (incl.GST) – with and without any applicable discounts and adjustments. 
 

This section has very important messages about this bill. For example, a reminder that your energy rates have changed within the billing period.

The graph shows your electricity usage and greenhouse gas emissions produced over time.

Average daily use - The average amount of electricity you used each day for this billing period.

Same time last year - The average electricity you consumed each day for the same time last year.

Average cost per day - The average cost of electricity you have used per day (incl. GST).

Total greenhouse gas emissions (Vic only) - How much greenhouse gas emissions, in tonnes, your electricity use has produced during this billing period.
 

Average daily solar export - If you have roof top solar, you’ll see the average amount of solar energy export you send out to the grid each day for this billing period.

Same time last year - The average solar energy export you sent out to the grid each day for the same time last year.
 

This section gives you more information to receive extra support if you need it such as payment assistance, life support, interpreter service, support for the hearing and speech impaired and more.

This contains further details for your information, such as how the best offer is calculated. Business customers will find their Australian Business Number in this section.

If you have a smart meter in Victoria, your meter number and indexed meter reads that were provided by your distributor (the company that owns the poles and wires in your area) can be found here. If there’s no information provided, the value may appear as zero.

For other types of meters, you’ll find your meter number details, along with your next meter read date range here. You should receive your next bill shortly after this date range.
 

Account number - Your account number is a unique identifier for your gas account. This is the number to quote if you contact us or make a payment by phone.

Meter Installation Registration Number (MIRN) - A unique number used by us and your distribution company to identify the gas meter at your premises. In ACT and NSW this unique number is referred to as the Delivery Point Identifier (DPI). 

Service address - The service address is where your gas meter(s) is located and the address you’ll be billed for.

Invoice number - Business customers will find their invoice number in this section.
 

You’ll get one of two messages letting you know if you’re on our best priced plan. If you’re not you’ll get a message about which plan is best for you (based on a minimum saving of $22 incl. GST a year). Find more information about best offer.

Here you’ll find the best ways to contact us. We’ve also included the number of the distribution company (which owns the gas pipes in your area) for gas faults.

Amount due and bill due date
The total amount due is the amount payable (incl. GST) and must be paid by the due date.

This amount includes any payments made towards your account or balances that have been carried forward from your previous gas bill.
 

These are a range of easy payment options – simply choose the one that suits you best. Note, a credit card merchant service fee may apply if you pay with your credit card.

Your plan summary will include the name of your plan and lists any applicable benefits (e.g. discounts) and features (e.g. Carbon Neutral) of your plan.
 

This shows the start and end dates of the period as well as the number of days covered in your bill. 

We’ll let you know if the bill is based on a reading from your meter (‘actual’) based on your meter reading or if we had to estimate your bill because the meter reader could not access your meter to take a reading.

If you received an estimated bill, you can submit your own meter reading online.
 

Supply charge - A daily service charge to deliver gas to your property. 

Usage charge - Charges based on the actual gas you used during the billing period.

Gas rates can be different for winter and summer and are billed in blocks calculated in Megajoules (MJ). Once you’ve reached the threshold of that block, you may be charged a different rate for the next block.

You can learn more about gas tariffs for your home  or for business.
 

We apply government concessions and rebates to eligible accounts.

Discounts that apply to your plan will appear here. These discounts are calculated and deducted from your bill.

The amount due or credits from your last gas bill.

This lists payments received on your account after your last bill was issued.

Adjustments may include any pay on time discounts that apply to your bill that has been paid on time, any other fees and charges such as moving fees and additional services, or changes to the bill calculation.

Balance carried forward  - An amount still owing or credits after the payments you’ve made towards your last 
gas bill.

Current charges - This is the total amount charged (incl.GST) – with and without any applicable discounts and adjustments. 
 

This section has very important messages about this bill. For example, a reminder that your energy rates have changed within the billing period.

This graph shows your gas usage over time. It may help you understand how much gas you have used. 

Average daily use - The average amount of gas you used each day for this billing period. 

Same time last year - The average gas you consumed each day for the same time last year. If we have 12 months of data, you’ll see a percentage showing you if there has been an increase or decrease in your average gas usage if this information is available.

Average cost per day - The average cost of gas you have used per day (incl. GST).
 

This section gives you more information to receive extra support if you need it such as payment assistance, life support, interpreter service, support for the hearing impaired and more.

This contains further details for your information, such as how the best offer is calculated. Business customers will find their Australian Business Number in this section.
 

You'll find your meter number details, along with your next meter read date range for when your next meter reading is scheduled to take place. You should receive your next bill shortly after this date range.