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Government assistance
If you’re having difficulty paying your energy bills, you may be able to get government assistance if you’re eligible. We can also organise payments via Centrelink.
The Australian Government announced in the 2025-2026 Budget, a $1.8 billion extension of the Energy Bill Relief Fund.
Australian households and eligible small businesses with electricity bills will receive up to $150 in energy bill rebates from 1 July 2025 to 31 December 2025. Most customers don’t need to do anything to receive this rebate.
Rebates will be automatically applied to your electricity bill in two $75 quarterly instalments.
How much is the new rebate?
All households and eligible small businesses will receive a $150 rebate, paid in two $75 instalments.
The only exception is in Victoria where a lump sum payment of $150 will be made for eligible small businesses.
Residential customers
| State | Total Amount | Eligibility dates to receive the rebate |
|---|---|---|
| SA, QLD and VIC | $150 | 1 July 2025 1 October 2025 |
| ACT and NSW | $150 | 31 July 2025 1 October 2025 |
Small business customers
If you’re a small business whose annual electricity consumption is under or meets the threshold below, you don’t need to do anything to receive this rebate.
| State |
| Total Amount | Eligibility dates to receive the rebate |
|---|---|---|---|
| QLD | 100MWh | $150 | 1 July 2025 1 October 2025 |
| ACT | 100MWh | $150 | 31 July 2025 1 October 2025 |
| NSW | 100MWh | $150 | 31 July 2025 1 October 2025 |
| SA | 160MWh | $150 | 1 July 2025 1 October 2025 |
| VIC | 40MWh | $150 | 1 July 2025 |
In most cases, you don’t need to do anything to receive this rebate. Your instalments will be automatically applied to your electricity account.
Embedded Network Properties:
If your household is part of an embedded network (for example, some apartment buildings, retirement villages or caravan parks) then you’re still eligible for the rebate but we’re waiting on further information from each state government regarding the rollout process. We’ll update this information once we know more.
The Energy Bill Relief payment for ACT, NSW, SA and VIC customers will be applied per customer. This means, where you have multiple electricity accounts linked to you, only one rebate is applied.
The Energy Bill Relief payment for QLD customers will be applied per account. This means, where you have multiple electricity accounts linked to you, a rebate is applied to each of these accounts.
This payment will only be applied to electricity accounts.
Payments will be automatically applied to eligible electricity accounts shortly after the eligibility dates listed above.
You’ll find the payment listed as ‘Australian Government Energy Bill Relief’ in the ‘Adjustments, other fees and charges’ section of your bill.
You’ll receive any future instalments on your electricity account at your new home.
You’ll receive any future instalments on your electricity account from your new energy retailer.
To be eligible, your business must be on a separately metered business tariff, and your business’ total annual electricity consumption (aggregating consumption of all sites using the ABN/ACN to identify relevant sites) must be less than the threshold for your state or territory.
The energy consumption threshold is:
- 40MWh in VIC
- 100MWh in the ACT, NSW and QLD
- 160MWh in SA
If you meet this criteria, you don’t need to do anything to receive this rebate.
Small business payments are made per company and not per account, with the payment made to the electricity account with the lowest account number. This means, if you have more than one small business electricity account with us, only one account will receive the rebate.
This payment will only be applied to electricity accounts.
Payments will be automatically applied to eligible electricity accounts shortly after the eligibility dates listed above.
You’ll find the payment listed as ‘Australian Government Energy Bill Relief’ in the ‘Adjustments, other fees and charges’ section of your bill.
You’ll receive any future instalments on your electricity account from your new energy retailer.
Centrelink
If you receive Centrelink payments, we can arrange for regular amounts to be transferred from your payments to pay your EnergyAustralia bill.
Visit Centrelink to find out more or call us on 133 466 and we’ll be happy to help.
General state government support
You could be eligible for state government assistance to help pay your utility bills. Visit the Government’s MoneySmart website for information in your state.
South Australian customers can apply for assistance from the Emergency Electricity Payment Scheme (EEPS). To apply, you’ll need to visit a financial counsellor who’ll assess your situation.
For information on this scheme, call the Department of Communities and Social Inclusion (DCSI)’s concession hotline on 1800 307 758 or visit the South Australian Government website.
The South Australian Government has also confirmed that the 2023-24 Energy Bill Relief will be extended to include eligible small businesses receiving electricity through an embedded network, for example a shop in a shopping centre that gets electricity from its landlord.
Eligible small businesses will be provided with a one-off lump sum rebate of $650, rather than a quarterly payment. The payment will be credited on 2024-25 electricity bills by their embedded network operator.
Under this scheme, an embedded network operator will apply for relief from their energy retailer on behalf of the small businesses on its network. Eligible small businesses do not need to apply directly.
Visit Energy Bill Relief: 2023-24 | Small and Family Business for more information. 1
New South Wales customers can apply for Energy Accounts Payment Assistance (EAPA). Visit the Department of Industry Resources & Energy
On 5 July 2023, the NSW Government announced they will increase the EAPA payment limits up to $500 for the 2023-2024 financial year.
View information about the EAPA scheme in other languages below:
View additional information on the EAPA Scheme in Arabic, Simplified Chinese and Vietnamese.
Queensland customers can apply for assistance from the Home Energy Emergency Assistance Scheme (HEEAS). Visit the Queensland Government website for more information.
QLD Government Cost of Living or Small Business Rebate
The QLD government has delivered further electricity bill support in the 2024–25 Budget for households and small businesses.
- $1,000 QLD Government Cost of Living Rebate on electricity bills for all QLD households.
- $325 QLD Government Small Business Rebate on electricity bills for all QLD small businesses.
This rebate will be automatically applied to QLD electricity accounts by 8 July 2024.
Embedded Network Properties
If your household or business is part of an embedded network (for example, some apartment buildings, retirement villages or caravan parks) then you’re still eligible for the rebate.
QLD customers – Property managers or landlords who manage the site’s electricity bills, can apply for the rebate by submitting the applicable form:
Please forward the completed form to enq@energyaustralia.com.au.
Victorian customers can apply for assistance from the Utility Relief Grant Scheme (URGS) if they are unable to pay their energy bills due to a short-term financial crisis or emergency. Find out more here.