Industrial and Commercial rate changes

What changed on 1 July 2025 for electricity customers?

The Australia Energy Regulator (AER) has approved new network charges for all states:

• New South Wales
• Victoria
• Queensland
• South Australia
• Australian Capital Territory

The Australian Energy Market Operator (AEMO) changed its Participant and Full Retail Contestability (FRC) charges for the following states:

• New South Wales
• Victoria
• Queensland
• South Australia
• Australian Capital Territory

Why have these rates changed? 

Rates are generally reviewed annually and change in accordance with the Australian Energy Regulator (AER) and the Australian Energy Market Operator (AEMO) determination. 

What are my new rates?

To discuss your new rates, please call us between 9.00am and 5.00pm AEST on 1300 362 466  and choose option two to speak to a business energy specialist.

Where can I see the change in Participant and Full Retail Contestability (FRC) charges on my bill? You can easily view any updates to participant charges under ‘Market Charges’ on your invoices from 1 July 2025.

Do all retailers pass on the network charges to their customers?

Retailers generally pass on network charges to their customers, unless a customer (usually a very large customer) has entered into a separately negotiated connection contract with their local network service provider (and this is rare).

To find out what other retailers do, you are best to ask them directly.

What changed on 1 July 2025 for gas customers?

Network charges have changed for Tariff D customers for the following states:

• New South Wales
• Victoria
• South Australia
• Australian Capital Territory

Short Term Trading Market (STTM) charges for the following states have changed:

• New South Wales
• South Australia
• Australian Capital Territory

Australian Energy Market Operator (AEMO) Charges for Victorian customers (Tariff D only) have changed.
Meter Data Handling Fees for Victorian customers have changed.

What are STTM Charges, Regulated Charges, AEMO Charges and Meter Data Handing Fees?

These are market-related charges that are passed through to customers as part of your energy bill:

• STTM charges: Costs associated with the Short Term Trading Market (STTM), a wholesale gas market operated by AEMO for balancing supply and demand in key regions.
• AEMO charges: Fees charged by the Australian Energy Market Operator (AEMO) for managing and operating the national electricity and gas markets.
• Regulated charges: Charges set by regulators to recover costs related to compliance, system operations, and market functions.
• Meter data handling fees: Fees for processing, storing and transferring metering data, often managed by accredited metering providers.

Electricity Retail Changes

Are the rates for all environmental charges changing from 1 January 2025?

Generally, yes. Environmental charges are made up of two inputs: 

1. The relevant scheme’s certificate price; and 
2. The relevant scheme’s obligation percentage as determined by the regulator of each scheme. 

Rates for environmental charges generally change from 1 January 2025 due to a change in the obligation percentage of the applicable schemes.

What are the changes to environmental charges?

The obligation percentage amounts for the 2025 calendar year have been announced for the Victorian Energy Upgrade initiative (VEU), the ACT Energy Efficiency Improvement Scheme, the NSW Energy Saving Scheme (ESS), the NSW Peak Demand Reduction Scheme (PDRS) and the SA Retailer Energy Productivity Scheme (REPS). As a result, your charge in respect to the scheme(s) applying in your state will change, and the new charges will appear on invoices issued from 1 January 2025. 

In March, we’ll be advised of the Large-scale Renewable Energy Target (LRET) and Small-scale Renewable Energy Scheme (SRES) obligation levels for the 2025 calendar year, after they are determined by the regulator of each scheme. Until this time your rates will remain unchanged. After we are notified of the changes, you’ll see the new rates on your invoices, together with an adjustment backdated to 1 January 2025, for the difference between what you were charged and the new rates.

For more details on each scheme, you can go to:

• Clean Energy Regulator
• Essential Services Commission (Victoria)
• Environment, Planning and Sustainable Development Directorate
• Energy Sustainability Schemes
• NSW Climate and Energy Action 
• Essential Services Commission (South Australia) 

Gas Retail Changes

Which gas charges will change from 1 January 2025? 

• Environmental Charges in Victoria
• Fixed (transmission) Charges in NSW, ACT and SA
• Gas Commodity Charges in NSW, ACT, VIC and SA  

Changes to Victorian transmission charges: Tariff D only

The Australian Energy Regulator has approved new gas transmission tariffs for Victorian customers effective from 1 January 2025. You’ll see the new tariffs applied to your invoices from this date under the heading ‘Network Usage’.

You can find more details at Australian Energy Regulator. 

Changes to Victorian environmental charges?

The Victorian Energy Upgrade charge will change in accordance with the announced obligation percentage and the new rate will appear on invoices issued from 1 January 2025.

Please note: If you’re exempt from the VEU, the new rate won’t apply to you.

Changes to gas transmission charges: Tariff D (NSW, ACT and SA)

The rates for the Fixed Monthly (Transmission) Charges in New South Wales, the Australian Capital Territory and South Australia changed from 1 January 2025 in line with CPI, in accordance with your Gas Sale and Supply contract. 

You’ll see updated charge rates on your invoices after 1 January 2025.

Changes to gas commodity charge: (NSW, ACT, SA & VIC)

Effective 1 January 2025, where applicable, your Gas Commodity Charge rate will be updated in accordance with your Gas Sale and Supply contract to reflect the CPI adjustment. 

You’ll see updated charge rates on your invoices after 1 January 2025.