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Top 5 FAQs
Smart meters are up to date two-way, digital communication systems that record electricity usage every 30 minutes and automatically send this data to a your electricity distributor.
Our Reducing your energy use can be good for business section outlines the ways you can cut your bills and minimise your impact on the environment.
There could be several reasons why your bill was delayed. Most delays are because of issues with our billing systems or because the information on your account is either incorrect or incomplete. For example when the meter reads don’t correctly match your meter type, delays may occur.
Green energy comes from natural resources such as the sun, wind and water.
To help you draw on green energy for your home or business, consider installing solar electricity and a solar hot water system in your home. These enable you to harness the sun’s energy and generate your own clean power. Explore our range of solar energy systems and you could be converting solar energy into electricity in no time.
Find out more about our solar and batteries.
You can also actively support Australia’s renewable energy industry by adding government-accredited GreenPower to your electricity plan. Our PureEnergy GreenPower plans encourage greater investment in renewable energy and ensures the renewable electricity you buy through us meets strict environmental standards.
We offer flexible payment options to residential and small business customers who’ve been with us for at least six months. You need to have been with us for this period so we can accurately estimate your annual usage – it also ensures estimated payment instalments cover the amount of energy you’re consuming.
If you accept this payment option then it can’t be used to manage any outstanding debt or to credit manage your accounts.