EnergyAustralia Velocity Frequent Flyer Program

The offer is made available by EnergyAustralia Pty Ltd (ABN 99 086 014 968) and Velocity Frequent Flyer Pty Ltd (ACN 601 408 824) (Velocity). If you participate in the offer, then you agree to the following terms and conditions.

1. Sign-up Offer on Velocity Anytime Saver Plan

1.1.    Whether you are a new customer or an existing EnergyAustralia customer, you will be eligible to receive Sign-up Offer Velocity Points if:

  • You sign up for our Velocity Anytime Saver plan for a new residential electricity, gas or electricity and gas account
  • You are a current Velocity member
  • You sign up directly with EnergyAustralia and: 
    • provide your Velocity membership number and name
    • agree to receive your bills and correspondence by email
    • agree to pay your bills by direct debit
  • If you satisfy the eligibility criteria above, you will be eligible to receive the following for sign up:
    • 5,000 Velocity Points for a new electricity account
    • 5,000 Velocity Points for a new gas account
    • 10,000 Velocity Points for a new electricity and gas accounts

1.2. You can only sign up to a Velocity Anytime Saver plan with EnergyAustralia if you are located in ACT, NSW, SA or VIC (electricity and gas) or QLD (electricity only) and meet the eligibility requirements for that plan.

1.3. You must provide your Velocity membership number and name, agree to receive your bills and correspondence by email, and agree to pay your bills by direct debit prior to being issued with your first bill.

1.4. You will only be eligible to receive the Velocity Points if your Velocity membership name exactly matches the name on your EnergyAustralia Anytime Saver plan.

1.5. You will be eligible to receive the Velocity Points once EnergyAustralia becomes responsible to supply you with electricity and/or gas (as applicable) under the Velocity Anytime Saver plan, and any applicable Cooling-off Period has expired.

1.6. EnergyAustralia will arrange for your Velocity Points to be automatically credited to your Velocity account by Velocity within 10 business days after your first bill is issued.  You will forfeit any Velocity Points if you cancel your Velocity Anytime Saver plan before your first bill is issued.

2. Anniversary Points Offer – New and existing residential customers

2.1. If you are an EnergyAustralia residential customer, you are eligible to receive 2,000 Velocity Points for each EnergyAustralia residential energy plan on the anniversary of the day that EnergyAustralia became responsible to supply you with electricity and/or gas (as applicable) under that plan (your Anniversary Date)  provided that:

2.1.1. you are a current Velocity member; and

2.1.2. prior to the Anniversary Date you provide your Velocity membership number and name, agree to receive your bills and correspondence by email, and agree to pay your bills by direct debit.  You can do this by logging on to EnergyAustralia’s MyAccount.

2.2. This Anniversary Offer also applies if you received the Sign-up Offer provided that:

2.2.1. you continue to be a current Velocity member and the Velocity membership details you provided EnergyAustralia are correct; and

2.2.2. you continue to receive your bills and correspondence by email, and pay your bills by direct debit. 

2.3. EnergyAustralia will arrange for your Velocity Points to be automatically credited to your Velocity account by Velocity within 10 business days after your Anniversary Date.  In order to receive your Velocity Points you must not have any outstanding unpaid bills.

3. General

3.1. EnergyAustralia and Velocity may vary these terms and conditions provided that we do not vary them to your detriment without giving you prior notice.

3.2. EnergyAustralia may vary the offer period and the number of Velocity Points on offer from time to time, and the Velocity Points on offer are only available within the offer period.

3.3. If you breach these terms and conditions before becoming entitled to Velocity Points, then EnergyAustralia and Velocity may elect, acting reasonably, not to award you with Velocity Points.  If EnergyAustralia and Velocity discover the breach after the Velocity Points have been awarded, then EnergyAustralia and Velocity may decide, acting reasonably, to remove them from your Velocity account.

3.4. To earn and redeem Velocity Points you must be a Velocity member. Velocity membership and Points earn and redemption are subject to the Velocity Member Terms and Conditions, as amended from time to time.

3.5. Velocity Points are provided by Velocity, not EnergyAustralia. EnergyAustralia is responsible for arranging Velocity to credit your Velocity membership account with Velocity Points in accordance with these terms and conditions.  EnergyAustralia is not responsible for how the Velocity Points are credited (or refused to be credited) or any characteristics of those Points (except as otherwise specified in these terms and conditions). If you have an enquiry or complaint that in any way relates to the Velocity Points you should contact Velocity Frequent Flyer Membership Contact Centre on 13 18 75, within 3 months from the date of any activity giving rise to your enquiry or complaint.

3.6. Nothing in these terms and conditions is intended to create a partnership, joint venture or agency relationship between EnergyAustralia Pty Ltd and Velocity Frequent Flyer Pty Ltd.

3.7 EnergyAustralia’s current rates are available at energyaustralia.com.au/conditions-pricing.