Government assistance

To be eligible you must be either: 

• VIC, NSW, ACT & SA - a concession card holder who meets the eligibility criteria defined by the government
• QLD - concession card holder and non-concessions customers
• Must be the account holder or named on the household electricity bill to be eligible

For further information please refer to Energy Bill Relief Fund page and for Victorian customers, find out more about getting help with paying your energy bills.

Important note: The total amounts will be split and paid in future instalments as specified by each state government where applicable.

For ACT customers: Between 1 July 2023 and 30 June 2024, your electricity prices will include a rebate as a result of the ACT Government’s Large-scale Feed-in Tariff scheme. The rebate received will depend on consumption, but a typical residential customer* will receive a rebate of around $152 (GST inclusive) in 2023-24.  The rebate is already included in your electricity prices, and you do not need to apply for it separately. 

The ACT’s electricity distributor, Evoenergy, is required by ACT legislation to pass on the costs of meeting its obligations under the Large-Scale Feed-in Tariff scheme to retailers each year. 

^{*6,100 kWh annual consumption.}

For further information please refer to Energy Bill Relief Fund page and for Victorian customers, find out more about getting help with paying your energy bills.

If you already get an existing electricity bill concession scheme in your state or territory, you don’t need to do anything. You will start getting the energy bill relief payments on your electricity accounts sometime after 1 July 2023. 

The Energy Bill Relief payment is only applied to the electricity account of your primary residence – which is the main home that you live in.

Each household can only receive one Energy Bill Relief payment, even if there is more than one eligible person living there.

The payment is only applied to the electricity account for the concession card holder’s primary residence – which is the main home that they live in.

We’re still waiting on information from each state government on when payments will start. We’ll update this information once we know more.
 

If you live in NSW, QLD, SA or the ACT, this payment will be split in quarterly instalments during the 2023-24 financial year.

If you live in VIC, you’ll receive the bill relief payment as two instalments during the 2023-24 financial year.
 

There’ll be a bill message on the front of your bill letting you know that the rebate has been applied. You will find the payment added to the ‘Adjustments, other fees and charges’ section of the bill.

As long as you have an active and eligible concession card with us linked to the new property, you’ll receive the remaining payments at your next property.

If you think you’re eligible for this payment, contact us on 133 466 to apply.

To be eligible, your business must be on a separately metered business tariff with your electricity retailer, and your business’ annual electricity consumption must be less than the threshold for your state or territory. The energy consumption threshold is:

• 40MWh in VIC
• 100MWh in the ACT, NSW and QLD
• 160MWh in SA

For further information please refer to Energy Bill Relief Fund page and for Victorian customers, find out more about getting help with paying your energy bills.

More information about Energy Bill Relief payments.  

Important note: The total amounts will be split and paid in future instalments as specified by each state government where applicable.

For ACT customers: Between 1 July 2023 and 30 June 2024, your electricity prices will include a rebate as a result of the ACT Government’s Large-scale Feed-in Tariff scheme. A business customer consuming 25,000 kWh per year can expect a rebate of around $624 (GST inclusive) in 2023–24. On average, customers will receive a rebate of 2.50 cents per kilowatt hour (kWh) in their electricity prices (GST inclusive). The rebate is already included in your electricity prices, and you do not need to apply for it separately. 

The ACT’s electricity distributor, Evoenergy, is required by ACT legislation to pass on the costs of meeting its obligations under the Large-Scale Feed-in Tariff scheme to retailers each year. 

For further information please refer to Energy Bill Relief Fund page and for Victorian customers, find out more about getting help with paying your energy bills.

If you meet the criteria set by your state or territory government, you don’t need to do anything. You will start getting the energy bill relief payments on your electricity accounts sometime after 1 July 2023. 

If you live in NSW, QLD and SA, this payment will be split in quarterly instalments during the 2023-24 financial year.

If you live in VIC and ACT you’ll receive the bill relief payment as one instalment during the 2023-24 financial year.

We’re still waiting on information from each state government on when payments will start. We’ll update this information once we know more.