Better energy

Our customers

We're putting the spotlight on the issues that matter to you

At EnergyAustralia, we understand that Australians value fairness. That’s why we’re committed to providing simple, more affordable energy.

Fair deals and discounts 

Seen a deal you like? All our promoted deals are available to you, whether you’re an existing or new customer. 

Plus, when you reach the end of your plan, it doesn't mean that it's all over. You'll still receive your benefits and we'll be in touch to offer you another great value plan.

Energy plans to suit everyone 

We’ve got a great range of plans to suit your individual needs. You can see cost estimates of our electricity and gas plans and make sure you’re selecting the plan that suits you best.

Transparency 

We’ll always let you know before there are any changes to your rates or benefits. 

Carbon neutral electricity at no extra cost

Make a difference to the environment with our Go Neutral program. When you choose carbon neutral electricity at no extra cost, we’ll invest in projects to fully offset the carbon emissions from your home electricity. 

You can opt-in to carbon neutral electricity on any of our residential plans and we start offsetting on your behalf at the six-month anniversary of your start date with us.

Supportive solutions 

We understand that sometimes you may need a little flexibility paying your bills, so we help with payment optionsfinding government assistance or payment extensions.

Tips and helpful advice

Our blog often features ways you can reduce your energy bills as well as sharing updates about what we’re doing in the ever-changing and innovating world of energy.

 

We’re here to help. That’s not just a promise, it’s a commitment.