Just as you need reliable, affordable energy, you need reliable, affordable internet. That’s why we’ve launched a new nbn plan#.
Three good reasons to consider our nbn plan:
Simplicity and transparency
With competitive, transparent pricing and 24/7 technical support, have confidence you’re getting great value for your internet – whether it’s for work, streaming or gaming.
It only takes a few minutes to set up online.
Set and forget
Enjoy the convenience of paying by direct debit (credit card only) monthly, having your bills and notifications sent by email and managing your account online.
Choose from three plans to suit your usage.
With three plans to choose from, now’s the time to make the most of this great offer.
You can move up a plan once a month; add an optional voice plan2 (which allows you to make and receive calls through your nbn service) for just $10 a month and you can bring your own modem, or buy one through us.
All plans include $10 per month nbn energy bundle discount.
This offer is only available to existing EnergyAustralia customers and additional service qualification criteria apply.
For more information, see the following links.
- Critical Information summary (CIS) for nbn customers
- Key Fact Sheet
- Critical Information summary (CIS) for nbn+Voice customers
- Call rates – International
- Acceptable Use Policy
- Standard Form of Agreement (SFOA)
Check out our Frequently Asked Questions.
What modem do you need? Find out here.
Other important documents.
- Complaints Handling Policy
- High Risk International Destinations
- Customer Service Guarantee Waiver
- Hardship Policy
- Communication Commission Authorised representative form
Products and plans no longer available to new customers.
- Datasheet – TP Link Archer VR500v Modem
- Datasheet – NetComm NF18ACV Modem
- Archived Plans 08/02/2018 - 13/10/2019 Critical Information summary (CIS) for nbn customers
- Archived Plans 08/02/2018 - 13/10/2019 Critical Information summary (CIS) for nbn+Voice customers
#Offer available to eligible EnergyAustralia customers. Service may not be available to all premises and is subject to service qualification. Premises must be connected to the NBN or in an NBN serviceable area. The broadband plan prices advertised are in addition to your EnergyAustralia electricity and/or gas service. nbnTM and other nbnTM logos and brands are trademarks of nbn co limited and used under licence. 1You need to pay the first month up front, plus the cost of a modem if you order one. If you cancel your electricity and gas, your nbn plan will increase by $10 per month. An early termination fee of $120 applies if the nbn service is cancelled within 12 months. For full terms and conditions, visit www.energyaustralia.com.au/nbn. 2Voice plan available for an additional $10 per month. 3Our acceptable usage policy applies. 4Typical Evening Speed - regardless of the nbn technology type connected at your address, the actual speed of your service will often be slower than the maximum line speed. During peak evening periods of 7pm-11pm you can expect to have typical download speeds of 20 Mbps on the 25/5 service, 43.6Mbps on the 50/20 service and 80 Mbps on the 100/20 service. Service speeds will vary due to a range of factors including congestion on the nbn network, especially during busy periods, type of modem, number of devices connected to the network, source of data, the technology connection to your home and your location.