For our customers in Victoria

Find everything you need to know about the rate change from 2 January 2018 – Why rates change, what your new rates are, how much your bills may change by, plus more.

If you live in Qld, NSW, ACT or SA and would like information on rate changes, learn more here.

Switched to our Secure Saver or Business Rate Fix plan?

If you answered ‘yes’ you’ve made a great choice.

Your rates will not change and will not be listed in our My Rates portal, so there’s no need for you to log in. Our My Rates page is just for customers experiencing a price change on 2 January 2018.

Please enter your details to see your rates.

If your account number starts with zero, please enter this.

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Retrieving your rates...

Your new rates for your property at can be viewed below.

Your new rates will apply from for the energy you were on as at . If you’ve since changed your energy , you’ll be able to come back on 1 January 2018 to see your applicable rates.

Electricity rates
Gas rates

Current rates for your Energy Plan

Applicable Charges
Price excl. GST
Price incl. GST

New rates effective for your Energy Plan

Applicable Charges
Price excl. GST
Price incl. GST

Please note: The pricing structure of your rates has changed. The usage values and/or the number of rows on your 'Current' rates table will differ to your 'New' rates table. - this isn't an error.

We value your privacy. Your personal details will be used in accordance with EnergyAustralia's Privacy Policy.

Your questions, answered.

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Find your account number

Your account number is 10 digit unique identifier for your account. It can be found on the first page of your energy bill, underneath your customer number.

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Find your surname or company name

Please enter your surname or company name exactly as it appears on your bill. It can be found on the first page of your energy bill.

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