Hide message
Move home or address
Book your electricity & gas move in under 5 minutes
Moving house with EnergyAustralia is easy - pick your energy plan, tell us a few details and we'll have your electricity and gas connected in no time.
Our customers rate their online sign up experience 4.5 out of 5.
*Average rating based on 45,712 customers surveyed from Jan 2020 to Jun 2022.
Here’s what real people had to say about their move-home experience with
EnergyAustralia.
"Great to be able to do the whole move online and so easy to follow."
Barry, QLD
"I'm impressed that I don't have to call to organise the move."
Sarah, NSW
"Booking the move was easy"
Kirsten, VIC
FAQs
Once you’ve selected a plan it only takes 5 minutes to sign up online.
We recommend that you contact us at least two business days before your connection.
You will also need to contact your current energy provider to let them know you are moving out.
Your distributor may charge a reconnection fee when moving into your property and connecting electricity (or reading your meter where applicable).
To find your reconnection fee:
If you have an account with EnergyAustralia, you can add a concession by logging in to MyAccount.
- SA Residents:
If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information on our SA concessions page.
Choose your state for details on concessions that may be available to you:
For any other questions, please refer to our concessions FAQ page.
If you’re an existing customer and would like to organise to just close your account as you’re moving, you can also do this online via My Account.
Power on the day you move in - guaranteed
We believe that worrying about the electricity connection-status at your new address should be the last thing on your mind come moving day.
Our power on the day you move in guarantee* means that we'll make sure the power is on the day you need it. If it's not, you can claim a $100 credit on your next bill.
* See full terms and conditions.
Disconnect and reconnect with ease
As an existing customer when you move with us we can disconnect the electricity and gas at your old address, then reconnect your electricity at your new home in one go.
.
There are two easy ways to do this:
We'll need some details to double check that you're you
- Your account number
- Postcode of current address
- Your DOB, driver license number or Medicare number for authentication
What is your new address?
This is where your electricity/gas will be supplied
When do you want your energy to be switched on?
We'd love to get you connected as soon as possible, but your move needs to be at least two business days away.
If you need an urgent connection call us on 1800 702 684 for help with your connection.
Our customers rate their online sign up experience 4.5 out of 5.
*Average rating based on 45,712 customers surveyed from Jan 2020 to Jun 2022.
Here’s what real people had to say about their move-home experience with
EnergyAustralia.
"Great to be able to do the whole move online and so easy to follow."
Barry, QLD
"I'm impressed that I don't have to call to organise the move."
Sarah, NSW
"Booking the move was easy"
Kirsten, VIC
FAQs
Once you’ve selected a plan it only takes 5 minutes to sign up online.
We recommend that you contact us at least two business days before your connection.
You will also need to contact your current energy provider to let them know you are moving out.
Your distributor may charge a reconnection fee when moving into your property and connecting electricity (or reading your meter where applicable).
To find your reconnection fee:
If you have an account with EnergyAustralia, you can add a concession by logging in to MyAccount.
- SA Residents:
If you’re eligible for a South Australian energy concession, you’ll need to register via the Department of Human Services. View more information on our SA concessions page.
Choose your state for details on concessions that may be available to you:
For any other questions, please refer to our concessions FAQ page.
Power on the day you move in guarantee
We believe that worrying about the electricity connection-status at your new address should be the last thing on your mind come moving day.
Our power on the day you move in guarantee* means that we'll make sure the power is on the day you need it. If it's not, you can claim a $100 credit on your next bill.
* See full terms and conditions.