PowerResponse is a ‘demand response’ program in which we ask participants to reduce their electricity consumption for a short period when demand is particularly high.
In times of high demand (for example, extreme heat or emergencies), power supply reserves in Australia’s National Electricity Market (NEM) sometimes reach critically low levels. Demand Response involves rewarding customers who choose to reduce their power consumption, switch to backup generation or dispatch their energy storage for short periods when electricity reserves are predicted to reach these critically low levels.
The simple idea behind demand response is that rather than pay to increase how much capacity is available in the electricity grid (such as upgrading transmission networks) for these rare instances when the grid is under pressure, we encourage customers to reduce the amount of electricity they use during times of need and reward them for the changes they make. Reducing demand at peak times will also assist in the ability to transition more generation to renewable energy sources such as solar and wind.
As a participant, you can help to reduce the stress on the grid during high energy usage times, receive rewards for changing your energy consumption behaviour and find new ways to reduce your energy bills.
We’ll also give you personalised weekly insights into your energy usage, backed by a portal that lets you investigate your usage trends down to a half hour interval level.
If you move house and remain an EnergyAustralia electricity customer (within NSW), you may be able to register your new home and continue to participate in the PowerResponse program,
Please contact us for assistance on 1800 089 629.
If you change retailers for your electricity supply, you will no longer be eligible to participate in EnergyAustralia’s PowerResponse program and you will be automatically removed from the program.
This PowerResponse program is being trialed until 30 June 2020.
If you no longer want to receive the weekly emails, take part in any events or be contacted regarding PowerResponse, you can unsubscribe in the weekly emails and this will remove you from the program.
Events and Rewards
As of 4 November 2019, all rewards for events will be credited to your EnergyAustralia electricity account.
We'll let you know about an upcoming event either by email or SMS (or both), depending on the type of event (emergency or non-emergency).
You can opt out through SMS and it's always up to you whether you participate or not.
We'll always confirm the start of an event with an SMS. This will also contain a link to your real-time event portal which will give you access to your usage data every 30 minutes for the duration of the event.
We'll also send you an SMS at the end of the event, letting you know that it's finished and telling you how you did.
Firstly, you receive $5 just for signing up to take part in PowerResponse.
You’ll automatically get $5 just for signing up, and another $5 each time you choose to take part in an event.
You’ll earn $2 for every kilowatt-hour (kWh) of energy you save during an event. The reward you earn is based on how much you reduce your electricity use, compared to your normal or ‘baseline’ usage, every half hour.
We’ll tell you what your baseline usage is before an event and update you every half hour about how you are tracking.
You will receive $5 each time you complete one of the surveys we send you.
Rewards will no longer be provided via a reloadable eftpos card but will now be added as a bill credit into your EnergyAustralia electricity account. EnergyAustralia will apply the amount as a credit against your electricity account within 15 Business Days. That amount will then be deducted from the next bill issued to you after the credit has been applied.
We will send you an SMS at the end of each event to let you know how you did. All rewards will be added onto your reloadable eftpos card in 1 business day.
We'll also update your weekly email and portal with the rewards you’ve earnt. You can also go back and check your results from previous events any time you like.
Please consider your own personal safety and those in your care before deciding to participate in an event and before undertaking any energy reduction activities.
Always ask yourself; will you or a member of your household be placed in danger by switching off essential appliances or devices that would affect their health or safety?
You don’t need to be at home to participate. The objective of PowerResponse is to reduce electricity usage compared to what you would normally use at that time of the day.
In fact, turning off unnecessary appliances and leaving your house for the duration of the event can be a great way to reduce your consumption and contribute to the goals of the program.
No, you do not have to turn your air conditioner off during an event.
Adjusting it by a few degrees, compared to what you would normally have it at, can have a big impact on your usage. Of course, the less you use it, the bigger your reward will be.
You can also pre-cool your house before the event and then turn the air conditioner off during all or part of the event window. Your house will take a while to heat back up, letting you stay comfortable without using as much energy during the event window.
There are several things you can do to reduce your energy usage during an event. The trick is to delay what you can, if it is something you would usually do at that time, like a load of washing or running the dishwasher.
The best way to reduce your energy consumption is to change your behaviour around heating and cooling. Simply adjusting the temperature to a few degrees above what you normally aim for on a hot day, can make a big difference. You can also pre-cool your home before the event, letting you stay comfortable during the event period without using so much energy at the time.
If you have a pool pump, it's a great idea to turn it off during an event.
If you have solar panels, we won’t be able to show you how much electricity your house actually used compared with how much electricity your solar power system generated. This is because of the way most meters are configured (called ‘net metering’): only the import and export of electricity to and from the grid is measured.
But you will be able to view the amount of energy you export back to the grid when viewing your consumption within the portal.
Yes, you will be notified by SMS if an event has been cancelled.
No, participation is voluntary. You can always choose to not make any changes to your energy consumption. If you do not want to receive further SMSs about a particular event, you can respond OPT OUT to any of the SMSs you receive regarding the event and you will be recoded as having opted out of that event.
There are no penalties if you don’t participate in a PowerResponse event. However, if you choose to opt out, you will not receive any rewards for that particular event, regardless of your energy usage during that time. You will also not have access to the personalised live event data.
PowerResponse events will only ever be held between 10am and 10pm.
There aren’t a fixed number of events. This is because events can be triggered by unplanned occurrences like extreme weather.
However, we won’t ask you to participate in more than 20 events for the duration of the program.
Events will be between 1 and 4 hours in duration. We’ll let you know prior to the event starting.
Your normal or ‘baseline’ usage is the forecasted amount of electricity that you would have consumed during the event period, if the event had not occurred.
We work this out by looking at your historical usage to determine how much electricity you would use during the event window on a normal day (for example, assuming there are no extreme weather conditions) We then multiply your historical usage by a variable to factor for the weather conditions on the day and how that is likely to have impacted your usage(if you weren’t taking part in the event). This figure is your baseline usage.
For example: A family typically may use 5kWh per 30 minute interval on a similar day to when a 4 hour Demand Response Event takes place (historical usage = 5kWh per 30 minute interval). This is taken and multiplied by a factor of 2 to adjust for forecasted higher temperatures during the Demand Response Event to reflect that usage would typically be higher as a result. This gives a baseline of 10kWh per 30 minute interval (5kWh x 2) for the Demand Response Event period.
The sun and snowflake icons on your electricity usage graph are used to indicate a particularly hot or cold day. The icons appear at times in which we know a typical household may use more energy on either cooling or heating.
If you have solar panels, the chart in your portal will show the energy you export back to the grid as a dark green bar pointing down. You can click on a column in the chart to see a more detailed breakdown.
By clicking a second time, you can zoom in to an overview of that particular day, which shows you exactly at what times your solar panels produced more energy than you consumed.
Please note that if you have solar panels, we cannot show you how much electricity your house actually used or how much electricity your solar power system generated. This is because of the way most meters are configured (called ‘net metering’): only the import and export of electricity to and from the grid is measured.
Your portal only monitors your electricity usage, by using data from your electricity smart meter. Unfortunately, smart metering technology is not currently available for gas meters in Australia.
The data in your portal is refreshed daily. The data for the previous day's usage will usually be available by 10am the following day. Occasionally the data may be delayed - if your data hasn't been refreshed in over 3 days, please let us know.
During a PowerResponse event, we'll update your data in the event portal every 30 minutes to help you track your usage and keep it below your baseline.
The portal calculates averages by looking at your usage for that specific day of the week (eg, a Sunday), over several weeks.
Reloadable eftpos Card
You can still use any rewards that are on your gift card, as long as it is not expired. Any rewards going forward will be credited to your EnergyAustralia electricity account.
Once you have received your EnergyAustralia reloadable eftpos card in the mail, simply visit Edge Loyalty Card's website, select “Activate my card” and follow the prompts.
For signing up to the program, taking part in an event and rewards earned during an event, funds will be loaded within 1 business day. For completion of a survey, funds will be loaded within 7 business days.
Funds can be used at any Australian retailer with "eftpos" facilities who choose to accept the card (authorisations may be declined by some merchants, such as gambling merchants or merchants who choose not to accept reloadable eftpos cards).
You can view your balance at Edge Loyalty Card's website. Click ‘Check my Balance’, enter your card number and follow the prompts.
The card cannot be used to make transactions that exceed the available balance. For such a transaction, you will need to pay the difference by another method, if the merchant agrees.
Yes, each EnergyAustralia Gift Card will have a specified expiry date which will be at least 3 years from the date of issue.
EnergyAustralia is not liable in any way for lost or stolen cards or funds that may be misappropriated. If your card is lost or stolen, please visit https://energyaustralia.giftcardplanet.com.au to find out how to contact Edge Loyalty for further assistance.
The card cannot be used to obtain or redeem cash and cannot be used for making direct debits, recurring or regular instalment payments.
Authorisations may be declined by some merchants (such as gambling merchants or merchants who choose not to accept reloadable eftpos cards).
If you have a problem with a purchase made with the card, or a dispute with a merchant, you must deal directly with the merchant involved. If you cannot resolve the dispute with the merchant, you can contact Edge Loyalty’s Client Services team on 1300 079 267 during business hours or alternatively you can send an email to firstname.lastname@example.org.
If you wish to make a complaint about your reloadable eftpos card please contact Edge Loyalty by emailing email@example.com.
Any refunds on card transactions are subject to the policy of the specific merchant. Refunds may be in the form of a credit back on to the card, cash refund or in-store credit. If the card expires or is revoked before you have spent any funds resulting from a refund (whether or not the original transaction being refunded was made using the card) then you will have no access to those funds.
|Point of Sale Transaction Fee||Free|
|Card Activation Fee||Free|
|Dispute Fee||AUS $25.00 per transaction|