These FAQs are relevant to EnergyAustralia electricity customers on Government Regulated Tariffs in the Ausgrid distribution zone.

Not sure? Find your distributor.

Previously in the Ausgrid distribution zone, prices for electricity were regulated by the NSW government. This meant the Independent Pricing and Regulatory Tribunal (IPART) set a regulated price, which was available in addition to companies having market prices, so customers could choose between the Government Regulated Tariff (GRT) or a Market Contract. From 1 July 2014, energy companies are able to set their own prices.

EnergyAustralia customers who were on a Government Regulated Tariff (GRT) prior to 1 July within the NSW Ausgrid electricity zone.

If you are an EnergyAustralia Residential customer on a Government Regulated Tariff (GRT) in the NSW Ausgrid electricity zone your tariff will decrease by at least 1.5% on 1 July 2014, and will increase by Consumer Price Index (CPI) on 1 July 2015. From 1 July 2016 you will transition to EnergyAustralia’s Standing Offer Tariff
 
If you are an EnergyAustralia small to medium business customer on a Government Regulated Tariff (GRT) in the NSW Ausgrid electricity zone your tariff will increase by 1.8% on 1 July 2014. From 1 July 2016 you will transition to EnergyAustralia’s Standing Offer Tariff.
 

No, EnergyAustralia customers in the Essential & Endeavour zones will remain on their existing pricing arrangements. There is no change, as the transitional tariff only applies to customers on Government Regulated Tariffs (GRT), which don’t apply in your area for EnergyAustralia customers.

A transitional tariff is specifically tailored to replace the Government Regulated Tariff (GRT), now that electricity prices in this area have been deregulated. It will remain in place for the next two years.

To be eligible, you must be an EnergyAustralia customer on a Government Regulated Tariff (GRT) prior to 1 July 2014, and within the NSW Ausgrid electricity zone. If you’re unsure, you can find your distributor  using our postcode lookup tool.

You can find your distributor  using our postcode lookup tool. Your distribution zone can also be found on the front page of your bill, in the top section. 

You can choose to switch to a Market Contract at anytime, however you cannot return to the transitional tariff. Compare plans and get a quote

If you switch energy plans onto a Market Contract either with us or another retailer, you will no longer be eligible for the transitional tariff, nor can you return to this tariff. 

The transitional tariff is no longer available from 1 July, 2014. This means if you move home after 1 July 2014, you will no longer be eligible for the transitional tariff.

The transitional tariff is only available until 1 July, 2014. This means that if you choose to install solar panels after 1 July 2014 you will no longer be eligible for the transitional tariff.

The transitional tariff is no longer available from 1 July, 2014. This means that if you change retailer after 1 July 2014 you will no longer be eligible for the transitional tariff.

This deregulation applies to electricity only. Your gas agreement remains as is.