Explaining your gas bill

Below is an example of your gas bill. Click the hotspots on each section to explore the items in more detail and find exactly what you’re looking for.

Click the hotspots to show bill explanations.

Your customer number links all your EnergyAustralia accounts together. So, if you have multiple energy accounts in your name then they’ll all have the same customer number.

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Your account number is a unique identifier for your gas account. This is the number to quote if you contact us about this account or make a payment via the phone.

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The service address is where your gas meter(s) is located and the address that your bill is for.

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The amount due from your last gas bill.

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Payments made towards your last gas bill.

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Any discounts that apply to your plan are calculated and subtracted from your bill. Discounts may apply to your gas charges or when you pay on time. Please note that any pay on time discounts are only applied to your account if you pay your bill by the due date. Your pay on time discounts will appear in the ‘Adjustments’ section on the front page of your next bill.

To find out more about your plan discounts, go to energyaustralia.com.au/plans.

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This is an amount still owing or payments you’ve made that were greater than what was owed on your last gas bill.

Please note that if you have more than one account with us, the balances are not transferable.

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The total amount due is the amount payable (including GST). This amount includes any payments made towards your account or balances that have been carried forward from your previous gas bill.

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Here you’ll find information on the best ways to get in contact with us.

We’ve also included the phone number to call for gas supply faults and emergencies. This phone number will vary depending on your local distribution company. They own the pipes and meters and are responsible for delivering gas to your home. Your local distribution company is best equipped to help you with this type of enquiry.

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The due date is the date by which your account must be paid.
If you pay your bill by direct debit then your payment will be debited from your nominated bank account on the due date or as per the arrangements of your direct debit payment plan.

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The total amount due is the amount payable (including GST). This amount includes any payments made towards your account or balances that have been carried forward from your previous gas bill.

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Any discounts that apply to your plan are calculated and subtracted from your bill. Discounts may apply to your gas charges or when you pay on time. Please note that any pay on time discounts are only applied to your account if you pay your bill by the due date. Your pay on time discounts will appear in the ‘Adjustments’ section on the front page of your next bill.

To find out more about your plan discounts, go to energyaustralia.com.au/plans.

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If we can’t access your gas meter to obtain an actual meter read then we’ll have to use estimated reads to calculate your bill. If we do this, the front page of your bill will state that your bill has been estimated.

To avoid estimated bills, please provide safe and clear access to your gas meter – watch our video for info and tips.

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Gas Bill Estimator (page 1)

The payment options section lists the range of convenient ways you can pay your bill.

Some payment fees may apply if you pay with your credit card or over the counter at Australia Post. To find out more about our payment fees and how to avoid them, go to energyaustralia.com.au/payment-options.

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The due date is the date by which your account must be paid. If you pay your bill by direct debit then your payment will be debited from your nominated bank account on the due date or as per the arrangements of your direct debit payment plan.

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The total amount due is the amount payable (including GST).This amount includes any payments made towards your account or balances that have been carried forward from your previous gas bill.

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Any discounts that apply to your plan are calculated and subtracted from your bill. Discounts may apply to your gas charges or when you pay on time. Please note that any pay on time discounts are only applied to your account if you pay your bill by the due date. Your pay on time discounts will appear in the ‘Adjustments’ section on the front page of your next bill.

To find out more about your plan discounts, go to energyaustralia.com.au/plans.

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Gas Bill Estimator (page 2)

Your account number is a unique identifier for your gas account. This is the number to quote if you contact us about this account or make a payment via the phone.

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Here you’ll find the period of time covered in your bill.

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Your MIRN is the Meter Identification Reference Number and is a unique number that we, and your local distribution company, use to identify your premises.

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Your tariff relates to the type of meter at your property. This determines the plans or products available and the rates at which you are charged for your gas usage.

Different meters show usage information differently. For more information on meter types and how they record information, go to energyaustralia.com.au/your-meter.

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Your meter number is unique to the gas meter at your premises. Your meter measures the amount of gas you use over a given period of time and is read by your local distribution company.

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Here you’ll find the number of days covered in your bill.

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This shows how much energy is recorded by your gas meter during the current billing period.

Different meters show usage information differently. For more information on meter types and how they record your gas usage, go to energyaustralia.com.au/your-meter.

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This is the reading on the gas meter from your previous gas bill, at the time your previous bill was printed.

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The total usage measures in Mega joules per hour (Mj) how much gas you’ve used between your last bill and your current bill.

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Your charge or rate is how much you pay for each Mj used.

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This is the total cost of your gas usage before we add GST to your bill.

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This is the total cost of your gas usage after we have added GST to your bill.

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The supply charge is the cost per day that is charged, by your local distribution company, for providing you with gas (including the maintenance of pipes and meters).

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If you’re eligible, we apply government concessions to your account. For more information on concessions, go to energyaustralia.com.au/concessions-rebates.

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This is the total amount you need to pay once any discounts have been applied and before we have added GST.

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This is the total amount you need to pay after we have added GST and if you pay after the due date.

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The next meter read section shows you when your next meter reading is scheduled to take place. You’ll receive your next bill shortly after this date.

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This graph shows your gas usage over time. It may help you understand how much gas you have consumed.

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The average amount of gas you consumed each day for this billing period.

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The average gas you consumed each day for the same time last year. This will show you if there has been an increase or decrease in your average gas use.

Depending on how and when you use gas will determine how much your bill will be. You may notice that during winter your gas bill is higher due to increased use of gas heating, hot water or cooking appliances.

Making some simple changes to the way you use energy in your home could help you save. For more energy saving information, go to energyaustralia.com.au/energy-saving.

The average cost of gas you have used per day.

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This shows that this is your last gas bill for this account at this address. You will receive a final bill from us if you have closed your account, moved to another address or are no longer an EnergyAustralia customer.

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Gas Bill Estimator (page 3)

Can't find what you're looking for?

Check out our PDF bill explainer. It goes into more detail about your Energy Australia bill.