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How do I opt out of marketing emails?
If you're an EnergyAustralia customer:
- If you'd like to stop receiving physical marketing mail from us, you can opt out here.
- SMS or email marketing - click on the unsubscribe link or follow the instructions in the message you receive from us
If you're not currently an EnergyAustralia customer:
- If you'd like to stop receiving physical mail from EnergyAustralia, follow this link
- If you'd like to unsubscribe from receiving marketing emails from EnergyAustralia, follow this link
- SMS or email marketing - click on the unsubscribe link or follow the instructions in the message you receive from us
Any marketing communication channel (including direct marketing received in the mail, SMS, email or phone)
Call us on 1800 624 426
Or write to us:
The Privacy Officer
EnergyAustralia
Locked Bag 14060
Melbourne City Mail Centre 8001
Please make sure the opt-out information you provide us matches with the contact details we have for you in our system. In some circumstances, we may need to contact you to obtain additional information, to verify your identity or to clarify your request.
If you’re not a customer, your information was likely sourced from an external database that’s owned by Equifax Pty Ltd or Eight Dragons Digital Pty Ltd.
Equifax Pty Ltd and Eight Dragons Digital Pty Ltd sources its name and address information from publicly available sources and consented, opt-in records collected for marketing and advertising purposes. The name and address information may come through activities such as competitions, surveys or online registrations, and complies with privacy laws.
Want to find out more about Equifax?
- Visit the Equifax website.
Want to find out more about Eight Dragons Digital?
- Visit the Eight Dragons Digital website.
As a Seene customer, you can can opt-out of marketing communications by calling 1300 609 387 (Monday - Friday, 8am to 8pm AEDT)
Or writing to:
The Privacy Officer
EnergyAustralia/Seene
Locked Bag 14060
Melbourne City Mail Centre 8001
If you opted out of SMS or email marketing, it may take up to five business days to become effective.
If you opted out of any other marketing communication channel, whether it be direct mail or telephone, we’ll action it as soon as possible. In some cases, it may take a few weeks to update in our systems, so feel free to contact us on 1800 624 426 if you would like one of our consultants to follow up on your request.
You can contact us on 1800 624 426 and we can update your marketing communication preferences.
You can register your phone number on the Do Not Call register and this will ensure that your phone number will not be used for any marketing related calls.
Please contact us on 1800 624 426 and we’ll check that the details you submitted match those in our systems, so we can ensure the opt-out request is processed correctly.