What is the Energy Saving Rewards Program?
EnergyAustralia has partnered with Jemena, your local electricity distribution network, to reward customers for making simple changes to their energy usage to help lessen demand on the electricity grid during peak times.
Jemena owns and maintains the poles and wires that bring electricity to you.
How can I reduce my power usage?
We will send you personalised energy saving tips and insights to help you understand how your household can reduce or shift energy usage during an event.#
Reducing the amount of electricity you use could be as easy as adjusting your air-conditioning temperature, switching off your pool pump, or delaying a load of washing.^ As part of the program, you will receive regular personalised energy saving tips.
Heaters and air conditioners can be big energy guzzlers. Adjust the thermostat to reduce the amount of electricity used.
Delay putting on a load of washing and you can save up to 1 kWh.
Not running your dishwasher during an event could mean you reduce usage by around 1 kWh.
Switching your pool pump off during an event could save you up to 2kWh.
^If you would normally run these appliances at the time when the event occurs.
# You can unsubscribe at any time.
Join now by completing the form below
What is the Energy Saving Rewards Program?
The Energy Saving Rewards Program is an initiative where we ask EnergyAustralia customers residing in selected areas in Jemena’s network to reduce their electricity consumption for a short period when demand is particularly high.
In times of high demand (for example, extreme heat or emergencies), power supply reserves in Australia’s National Electricity Market (NEM) sometimes reach critically low levels. This program involves rewarding customers who choose to reduce their power consumption, switch to backup generation or dispatch their energy storage for short periods when electricity reserves are predicted to reach these critically low levels.
The simple idea is that rather than pay to increase how much capacity is available in the electricity grid (such as upgrading transmission networks) for these rare instances when the grid is under pressure, we encourage customers to reduce the amount of electricity they use during times of need and reward them for the changes they make. Reducing demand at peak times will also assist in the ability to transition more generation to renewable energy sources such as solar and wind.
Why should I participate in Energy Saving Rewards Program?
As a participant, you can help to reduce the stress on the grid during high energy usage times, receive rewards for changing your energy consumption behaviour and find new ways to reduce your energy bills.
We’ll also give you personalised weekly insights into your energy usage, backed by a portal that lets you investigate your usage trends down to a half hour interval level.
What happens if I move house?
As customer eligibility for this program is partly based on specific areas within the Jemena network, if you move to a property outside the eligible area you will not be able to re-register for or participate in the program.
What happens if I change electricity retailer?
If you change retailers for your electricity supply, you will no longer be eligible to participate in EnergyAustralia’s Energy Saving Rewards Program and you will be automatically removed from the program.
How long will the Energy Saving Rewards Program go for?
As this is a trial, the program will initially run until 30 June 2020. We will keep participating customers informed if the trial is being extended.
How do I remove myself from the Energy Saving Rewards Program?
If you no longer want to receive the weekly emails, take part in any events or be contacted regarding Energy Saving Rewards Program, you can unsubscribe in the weekly emails and this will remove you from the program.
How will I be communicated with before, during and after an event?
We'll let you know about an upcoming event either by email or SMS (or both), depending on the type of event (emergency or non-emergency).
You can opt out through SMS and it's always up to you whether you participate or not.
We'll always confirm the start of an event with an SMS. This will also contain a link to your near real-time event portal which will give you access to your usage data
We'll also send you an SMS at the end of the event, letting you know that it's finished and telling you how you did.
What rewards will I receive for participating in these energy saving events?
Firstly, you receive $10 just for signing up to take part in the program.
You’ll earn $5 for every event you participate in, plus $2 for every kilowatt-hour (kWh) of energy you save during the event. The reward you earn is based on how much you reduce your electricity use, compared to your normal or ‘baseline’ usage, every half hour.
We’ll tell you what your baseline usage is before an event and update you every half hour about how you are tracking.
These rewards will be credited to your EnergyAustralia electricity account.
What rewards will I receive for doing the surveys and when will I receive them?
You will receive $5 each time you complete one of the surveys we send you. Those rewards will be credited to your EnergyAustralia electricity account.
How will I know what rewards I will receive after an event?
We will send you an SMS at the end of each event to let you know how you did. All rewards will be credited to your EnergyAustralia electricity account.
We'll also update your weekly email and portal with the rewards you’ve earnt. You can also go back and check your results from previous events any time you like.
Should I be concerned about the safety of my household during an event?
Please consider your own personal safety and those in your care before deciding to participate in an event and before undertaking any energy reduction activities.
Always ask yourself; could the health or safety of you or any occupant of your household be negatively impacted by switching any of the appliances in your home down or off?
What if I am not home during an event?
You don’t need to be at home to participate. The objective of the Energy Saving Rewards Program is to reduce electricity usage compared to what you would normally use at that time of the day.
In fact, turning off unnecessary appliances and leaving your house for the duration of the event can be a great way to reduce your consumption and contribute to the goals of the program.
Do I need to turn my air conditioner off during an event?
No, you do not have to turn your air conditioner off during an event.
Adjusting it by a few degrees, compared to what you would normally have it at, can have a big impact on your usage. Of course, the less you use it, the bigger your reward will be.
You can also pre-cool your house before the event and then turn the air conditioner off during all or part of the event window. Your house will take a while to heat back up, letting you stay comfortable without using as much energy during the event window.
How can I reduce my electricity use during an event?
There are several things you can do to reduce your energy usage during an event. The trick is to delay what you can, if it is something you would usually do at that time, like a load of washing or running the dishwasher.
The best way to reduce your energy consumption is to change your behaviour around heating and cooling. Simply adjusting the temperature to a few degrees above what you normally aim for on a hot day, can make a big difference. You can also pre-cool your home before the event, letting you stay comfortable during the event period without using so much energy at the time.
If you have a pool pump, it's a great idea to turn it off during an event.
What happens if I have solar panels?
If you have solar panels, we won’t be able to show you how much electricity your house actually used compared with how much electricity your solar power system generated. This is because of the way most meters are configured (called ‘net metering’): only the import and export of electricity to and from the grid is measured.
But you will be able to view the amount of energy you export back to the grid when viewing your consumption within the portal.
Will I be notified if an event is cancelled?
Yes, you will be notified by SMS if an event has been cancelled.
Do I have to participate in the energy saving events?
No, participation is voluntary. You can always choose to not make any changes to your energy consumption. If you do not want to receive further SMSs about a particular event, you can respond OPT OUT to any of the SMSs you receive regarding the event and you will be recoded as having opted out of that event.
What happens if I opt out of an event?
There are no penalties if you don’t participate in an energy saving event. However, if you choose to opt out, you will not receive any rewards for that particular event, regardless of your energy usage during that time. You will also not have access to the personalised live event data.
At what time of day is an energy saving event likely to be?
Energy saving events will only ever be held between 8am and 10pm.
How many events will there be?
There aren’t a fixed number of events. This is because events can be triggered by unplanned occurrences like extreme weather.
However, we won’t ask you to participate in more than 20 events for the duration of the program.
How long is an event likely to be?
Events will be between 1 and 4 hours in duration. We’ll let you know prior to the event starting.
How is my ‘normal usage’ calculated?
Your normal or ‘baseline’ usage is the forecasted amount of electricity that you would have consumed during the event period, if the event had not occurred.
We work this out by looking at your historical usage to determine how much electricity you would use during the event window on a normal day (for example, assuming there are no extreme weather conditions) We then multiply your historical usage by a variable to factor for the weather conditions on the day and how that is likely to have impacted your usage(if you weren’t taking part in the event). This figure is your baseline usage.
For example: A family typically may use 5kWh per 30 minute interval on a similar day to when a 4 hour Energy Saving Event takes place (historical usage = 5kWh per 30 minute interval). This is taken and multiplied by a factor of 2 to adjust for forecasted higher temperatures during the Energy Saving Event to reflect that usage would typically be higher as a result. This gives a baseline of 10kWh per 30 minute interval (5kWh x 2) for the Energy Saving Event period.
What do the sun and snowflake icons on my usage graph mean?
The sun and snowflake icons on your electricity usage graph are used to indicate a particularly hot or cold day. The icons appear at times in which we know a typical household may use more energy on either cooling or heating.
How does solar export work in the graph?
If you have solar panels, the chart in your portal will show the energy you export back to the grid as a dark green bar pointing down. You can click on a column in the chart to see a more detailed breakdown.
By clicking a second time, you can zoom in to an overview of that particular day, which shows you exactly at what times your solar panels produced more energy than you consumed.
Please note that if you have solar panels, we cannot show you how much electricity your house actually used or how much electricity your solar power system generated. This is because of the way most meters are configured (called ‘net metering’): only the import and export of electricity to and from the grid is measured.
Does the portal include Gas?
Your portal only monitors your electricity usage, by using data from your electricity smart meter. Unfortunately, smart metering technology is not currently available for gas meters in Australia.
How often is my data refreshed?
The data in your portal is refreshed daily. The data for the previous day's usage will usually be available by 10am the following day. Occasionally the data may be delayed - if your data hasn't been refreshed in over 3 days, please let us know.
During an energy saving event, we'll update your data in the event portal every 30 minutes to help you track your usage and keep it below your baseline.
How are the averages in my weekly emails calculated?
The portal calculates averages by looking at your usage for that specific day of the week (eg, a Sunday), over several weeks.