There’s email spam and then there’s email scams.
Unfortunately, we’re seeing an increasing number of email scams that appear to come from us. More recently, we’ve heard that fraudulent electronic bills (eBills) are doing the rounds.
At first glance, these emails look convincing. They feature our company name, brand logo and colours, and even our ‘View bill’ icon which will be familiar to our customers who receive eBills.
Senders of such scam emails are hoping you’ll click on the ‘View bill’ icon, as the web link that sits behind it is malicious and designed to steal confidential information, such as your banking details.
How to tell if it’s a scam
Take a look at the sender’s email address. Our electronic bills to customers are always sent from email@example.com.
If you get an email from an address that’s anything other than the above claiming to be one of our eBills, don’t open it or click any of its links or icons. There may also be other details that point to it being a fake email, but the main way to tell whether it’s a scam is to look at is the sender’s email address.
What to do
Whether you’re one of our customers or not, if you receive a fake EnergyAustralia email please report it to us by forwarding the email to firstname.lastname@example.org. Don’t forward it to anyone else. Once you’ve sent the hoax email to us, delete it straight away, then empty your Deleted Items folder.
Report scam activity to ACCC Scamwatch
Scam activity can also be reported to the Australian Competition and Consumer Commission (ACCC) using this form. Your report helps them warn the community about the latest scams.
If you’re ever concerned you may have inadvertently provided credit card or banking details to an email scammer, tell your bank or financial institution straight away.
Clearly, scam activity is becoming more inventive and sophisticated. We’ll keep reporting scam emails to the relevant authorities to help keep our customers safe and we’re really appreciative of your support in helping us do this.
Find out more about online security and get some more good tips about email hoaxes, how to protect yourself online and what to do if you accidentally open a malicious link or attachment.