Supporting our customers impacted by floods in New South Wales

Supporting our customers impacted by floods in New South Wales

Heavy rainfall and flash floods have impacted Sydney, the Blue Mountains, the Central Coast, the Hunter and the Illawarra. Our thoughts are with our customers, both residential and business, in these regions who remain on alert for more severe weather. 

Bills on hold

We are automatically putting energy bills on hold for the time being in flood-affected areas that have been evacuated by the NSW State Emergency Service (SES).

Customers don't have to do anything as we've applied these measures automatically. The last thing they want to worry about when facing natural hazards is their energy bills.

Every customer whose bill has been put on hold will receive an SMS from us and be provided with the option to recommence billing if they prefer. 

We encourage customers who need a continuous supply of power for their life support equipment to have their backup plans ready to go in the event there are power losses, and to contact us with any questions.

While no amount of planning can fully protect us against a natural disaster, we continue to work closely with network distributors to monitor any impacts on your energy. 

Your meter, estimated bills and doing your own meter read

Meters are used to measure how much gas or electricity is being used at your property. If your meter is usually read by a meter reader, you may receive an estimated bill if your meter cannot be read or is damaged due to the floods.

If you receive an estimated bill and would prefer to submit your own meter reading, you can do so if you've received an electricity bill any time during the past 12 months, don't have a smart meter and don't have solar power or gas.

Get more information here including how to safely read your meter.

To have power restored or if your meter is damaged, contact your distributor (your distributor will be shown on your bill - download a copy in My Account).

Flood impacts human life and our priority is supporting our customers

We'll continue to keep you informed of any immediate impacts to services here on our blog.

For customers who have been financially impacted by recent poor weather, our EnergyAssist team is providing priority assistance – call 1800 120 084
Please take care and stay safe. Make sure to heed flood warnings and stay informed with news on flash flooding and storm surges. Remember, if it's an emergency call 000 or visit NSW State Emergency Service.