Important message for flood-affected customers with life support equipment


There have been severe floods and storms in areas of NSW and Queensland. If you’re a customer using life support equipment, here’s what to do if you think your power might be at risk due to flooding or in the event of an emergency.


Outage checklist


  • have an action plan to ensure life support machines operate normally


  • keep a source of back-up power ready for life support equipment, such as a battery or a generator, and check it regularly.


  • know what to do when a life support machine stops working


  • keep a mobile phone charged and subscribe to power outage notifications from distributors (where available). Your distributor  is the company responsible for the pipes, wires and poles in your area.


  • try to get access to a telephone that doesn’t require power to operate and a battery-operated radio to keep up to date with restoration of power supply during severe weather events.


  • make sure you have important information such as names, addresses and telephone numbers of your doctor, the nearest hospital and family and friends who can help you.


  • consider making an emergency plan with your doctor for extended outages and emergencies.


  • keep a torch with working batteries handy at all times


  • get in touch with your distributor on the emergency line


If an unplanned power outage results in a life-threatening situation, call 000 and request an ambulance immediately.


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