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Important message for flood-affected customers with life support equipment

storm

There have been severe floods and storms in areas of NSW and Queensland. If you’re a customer using life support equipment, here’s what to do if you think your power might be at risk due to flooding or in the event of an emergency.

 

Outage checklist

 

  • have an action plan to ensure life support machines operate normally

 

  • keep a source of back-up power ready for life support equipment, such as a battery or a generator, and check it regularly.

 

  • know what to do when a life support machine stops working

 

  • keep a mobile phone charged and subscribe to power outage notifications from distributors (where available). Your distributor  is the company responsible for the pipes, wires and poles in your area.

 

  • try to get access to a telephone that doesn’t require power to operate and a battery-operated radio to keep up to date with restoration of power supply during severe weather events.

 

  • make sure you have important information such as names, addresses and telephone numbers of your doctor, the nearest hospital and family and friends who can help you.

 

  • consider making an emergency plan with your doctor for extended outages and emergencies.

 

  • keep a torch with working batteries handy at all times

 

  • get in touch with your distributor on the emergency line

 

If an unplanned power outage results in a life-threatening situation, call 000 and request an ambulance immediately.

 

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