Better energy

We are proud to commit to the Energy Charter to help deliver better service for Australians

Energy Charter

EnergyAustralia has stood shoulder-to-shoulder with companies from across the supply chain to commit to doing better for customers, wherever they live and no matter how much they earn.

EnergyAustralia is a founding signatory to the Energy Charter, which commits participants to five principles:


  1. We will put customers at the centre of our business and the energy system
  2. We will improve energy affordability for customers
  3. We will provide energy safely, sustainably and reliably
  4. We will improve the customer experience
  5. We will support customers facing vulnerable circumstances


Managing Director Catherine Tanna said the initiative was an extension of EnergyAustralia’s Purpose, to lead and accelerate the clean energy transformation for all.

Catherine joined fellow industry leaders representing more than 10.5 million Australian energy customers in Sydney to launch the Charter.

Speaking at the event, she described the Charter as a “good start.”

“The energy challenges we face won’t be solved easily or by one company acting alone,” Catherine said.

“The Charter is where we start, and it’s a good start. Ultimately, though, we’ll be judged on what we do, not on what we say.”

Around half the companies operating across the energy supply chain have put their names to the Charter. Catherine said Australians should put energy companies on the spot.

“Customers should be asking their provider whether they've signed up to the Energy Charter...and if not, why not?” Catherine said.

Development of the Charter was led by the Energy Consumers Australia, the national representative body for residential and small business customers, along with community and industry representatives from all parts of the supply chain.

The Energy Charter took effect on 1 January 2019 after more than a year of development, including public consultation in September 2018.

The industry’s progress against the principles will be tracked and independently assessed, with the first report due in September 2019.


To find out more about The Energy Charter, visit: