EnergyAustralia is committed to supporting those who need it most.

As a provider of an essential service, we believe we have a responsibility to support those customers who are struggling to pay for their energy usage.

View further information on EnergyAustralia’s Hardship policy

In November 2016, EnergyAustralia was the first energy company in Australia to develop a Financial Inclusion Action Plan (FIAP).

The EnergyAustralia FIAP sets out a program of activities and commitments aimed at helping people achieve financial security and independence.

Financial inclusion