Contact us

All our small business contact details in the one place. We’re closed on national holidays.

General enquiries

  • Business accounts, bills and payments
  • Submitting meter readings

Please note, your first bill from us could take up to 6 months
If you're wondering where your first bill is - don't worry, it's perfectly normal for it to take up to six months to arrive. The time it takes for your current retailer to send you a final bill, then for us to receive a first meter reading from your distributor, could take up to six months.

For Vic, ACT, SA or Qld call 133 466 (Monday - Friday, 8am - 6.30pm AEST).

For NSW call 131 367 (Monday - Friday, 8am - 6pm AEST).

Business electricity and gas quotes

  • Product information
  • Special offers
  • Moving your business
  • Switching energy provider

For Vic, ACT, SA or Qld call 1800 146 749 (Monday - Friday, 8.00am - 6.00pm AEST).

For NSW call 131 367 (Monday - Friday, 8am - 6pm AEST).

You can also request a quote or a sales call back.

Solar power

Call 1800 006 501 for solar power products and installation  (Monday - Friday, 9am - 6pm AEST).

Hot water services

  • Hot water breakdown
  • Hot water systems
  • Hot water servicing

Call 1800 130 842 (Monday - Friday, 9am - 6pm AEST).

New connections

  • Building and renovating
  • Meter installations

For a new electricity connection call 1300 137 473 (Monday - Friday, 8am - 5pm AEST).

For a gas connection call 1800 818 378(Monday - Friday, 8am - 5pm AEST).

Our postal address

SME Sales Team
Locked Bag 14060
Melbourne VIC 3000



If you are unhappy about any aspect of your experience with us, please visit our complaints page.

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