Understanding electricity & gas plans

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Our online tool will give you a quote for your electricity in understandable dollars and sense.

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When it comes to understanding your energy plan, we won’t leave you in the dark.

Understanding your electricity plan

For all the details on each of our electricity plans, choose by state or type of plan for detailed descriptions of what’s on offer.

Understanding your gas plan

For all the details on each of our gas plans, choose by state or type of plan for detailed descriptions of what’s on offer.

How to compare plans

After the right plan for your home? It pays to know what to consider beyond the base cost, and why it’s important to understand energy retailer pricing comparisons.

When you should switch

Whether you’re changing address, at the end of your contract or unhappy with your current provider, we’ll talk you through when might be a good time switch.

Understanding prices & rates

You’ve probably heard a bunch of pricing terms you’re a little unsure of. From ‘fixed charge’, ‘block rate’, ‘time-of-use’, ‘peak’ and ‘off-peak’ to ‘standard offer’ and ‘market retail offer’. We’ll shed some light on them.

What is a tariff?

It’s another frequently used word in the energy sector, but what does it mean? We spell out exactly how a tariff relates to what you pay.

What you need to know about connecting

Whether you’re a current customer or a new one, here are some of the guidelines you’ll need to follow to ensure you can flick the switch on smoothly, and disconnect in the same way.

Need some help?

Before you contact us, have a look through our help centre – we may already have the answer for you. Contact us if you can’t find what you’re looking for.