Contact us

All our residential contact details in the one place. We’re closed on national holidays.

General enquiries

  • accounts, bills and payments
  • submitting meter readings
  • registering concessions
  • financial hardship

Please note, your first bill from us could take up to 6 months
If you're wondering where your first bill is - don't worry, it's perfectly normal for it to take up to six months to arrive. The time it takes for your current retailer to send you a final bill, then for us to receive a first meter reading from your distributor, could be up to six months.

For Vic, ACT, SA or Qld call 133 466 (Monday - Friday, 8am - 6.30pm AEST).

For NSW call 131 502 (Monday - Friday, 8am - 6pm AEST).

Electricity and gas estimates

  • product information
  • special offers
  • moving house
  • switching energy provider

For Vic, ACT, SA or Qld call 136 102 (Monday - Friday, 8am - 6.30pm AEST), request a sales call back or use our online tool to get an estimate for what you might expect to pay or sign up in just minutes.

For NSW call 1800 075 341 (Monday - Friday, 8am - 6pm AEST), request a sales call back or use our online tool to get an estimate for what you might expect to pay or sign up in just minutes.

Solar power

Call 1800 006 501 for solar system sales, products and installation (Monday - Friday, 9am - 6pm AEST).

For new solar connections and metering call 1800 130 842.

You can also get a quote.

Hot water services

  • hot water breakdown
  • hot water systems
  • hot water servicing

If you're from Vic or SA call 1800 130 842 (Monday - Friday, 9am - 6pm AEST).

New connections

  • building and renovating
  • meter installations

For electricity connection:

For a new electricity connection in Vic, SA, Qld call – 1300 137 473
(Monday - Friday, 8am - 5pm AEST).

For a new electricity connection in NSW call – 131 502
(Monday - Friday, 8am - 5pm AEST).

For gas connection:

For a new gas connection in Vic, SA, Qld call – 1800 818 378
(Monday - Friday, 8am - 5pm AEST).

For a new gas connection in NSW call – 131 502
(Monday - Friday, 8am - 5pm AEST).

eWise

If you have a 10 digit account number, call 1800 032 310
(Monday - Friday, 8am - 6pm AEST).

If you have a 9 digit account number, call 131 502
(Monday - Friday, 8am - 6pm AEST).

Calling from overseas?

If you’re from Vic, ACT, SA or Qld call +613 9422 2968

If you’re from NSW call +612 9269 4200

Smart Grid, Smart City

For NSW call 1300 922 746 (Monday - Friday, 9am - 5:30pm AEST).

Hearing and interpreter services

Call our TTY hearing impaired service on 133 368 536

Interpreter service

Need someone to help translate the options available to you in your language? Call the Translating and Interpreting Service on 131 450

Dissatisfied?

If you are unhappy about any aspect of your experience with us, please visit our complaints page.

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