Understanding your meter

Meters are devices that are used to record the amount of gas or electricity used by a home or business.

There are different types of meters

There are gas and electricity meters – including the new electricity smart meters which will replace old electrical meters by the end of 2013.

New electricity smart meters

A smart meter is a new type of electricity meter that measures and records electricity use every half hour.

The smart meter rollout

The Victorian Government aims to have smart meters installed on Victorian home properties and small business sites by the end of 2013. In most cases, smart meters will be installed in the same location as existing meters.

If you have a question or want to report any concerns about your smart meter, contact your electricity distributor.

Accessing usage information

Interactive in-home displays and online energy management systems such as  can be used to understand household energy consumption. The Victorian Government’s will subsidise in-home displays.

How to read your smart meter

Smart meters send meter readings directly to electricity distributors, bypassing the need for a meter-reader to come to your home in person.

Electricity meters

If don’t already have a new smart meter, your home will have either an older analogue clockface meter or an electronic meter.

How to read your old electricity meter

Clockface electricity meters

A reading is done by noting down the lowest numbers from each clock, from left to right. If a hand is between two numbers, note the lower number, except when the hand is between 0 and 9, in which case, read 9.

Electronic meters

There are two types of electronic meters:

  • EMS2100 electronic meter
  • EMS2600 electronic meter

Press the ‘display’ button to show the reading options on the screen. You can view your total usage plus usage for peak, off-peak and off-peak hot water.

Gas meters

The type of gas meter you have will depend on the type of pressure available to you and what type of regulator is on the meter.

The most common gas meters are:

  • Email 610 or 602
  • Atlas U10
  • AL425
  • AL1000

How to read your gas meter

Gas meters display usage in either metric or imperial units. Imperial gas meters are older. Metric gas meters are the most common.

Metric gas meters

Metric gas meters measure usage in cubic metres. Either ‘cubic metres’ or ‘M³’ will be displayed.

A reading is done from left to right. Only the black and white digits should be read. The red numbers are used for testing purposes only.

The meter’s own number consists of four numbers and two letters (e.g. 1234AB).

Imperial gas meters

Imperial gas meters measure usage in cubic feet, which then needs to be converted to cubic metres. ‘Cubic feet’ will be displayed on the meter’s clock face.

These meters have clock faces and dials, with hands rotating in different directions.

A reading is done by noting down the lowest numbers of the first four dials, from left to right. If a hand is between two numbers, note the lower number, except when the hand is between 0 and 9, in which case, read 9.

The meter’s own number consists of two letters and four numbers (e.g. AB1234).

Register your own meter reading

Have you received an estimated bill and would like a bill based on your actual meter reading?

Register your meter reading