New South Wales

If you have a 10 digit account number, call 133 466
If you have a 9 digit account number, call 131 502

EnergyAustralia provides New South Wales electricity & gas concessions on behalf of the Department of Trade and Investment, Regional Infrastructure and Services (DTIRIS) to customers holding an eligible Centrelink Pensioner Concession Card, Centrelink Health Care Card, Department of Veterans’ Affairs Pensioner Concession Card, Department of Veterans’ Affairs Gold Card (TPI), Department of Veterans’ Affairs Gold Card (EDA), Department of Veterans’ Affairs Gold Card (War Widow or War Widower Pension).

Rebates available to customers holding an eligible concession card are:


Low Income Household Rebate

From 1 July 2013 the Low Income Household Rebate increased to $225 per year. The rebate is paid as a daily rate on each electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

Long-term residents of residential parks (caravan parks and mobile home estates) who pay the park operator for their electricity usage can also access the Low Income Household Rebate.

This rebate is funded by the NSW Government.

Medical Energy Rebate

The Medical Energy Rebate is a single, flat rate available where a person has an inability to self-regulate their body temperature and the account holder for their residence holds one of the required concession cards.

From 1 July 2013 the Medical Energy Rebate increased to $225 per year (updated annually on 1 July). The rebate is paid daily on each electricity bill. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

The Medical Energy Rebate can be received in addition to other assistance such as the Low Income Household Rebate, provided the customer submits a form, signed by a medical practitioner who has been treating the sufferer for at least three months.

Long-term residents of residential parks (caravan parks and mobile home estates) who pay the park operator for their electricity usage and have a qualifying condition can also access the Medical Energy Rebate.

Further information about this rebate and an application form can be found on the NSW Government’s website.

A copy of the NSW Medical Energy Rebate application form can be accessed here.

Completed applications should be sent to the following address:

EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001

This rebate is funded by the NSW Government.

Rebates available to customers who do not hold an eligible concession card are:

Life Support Electricity Rebate

A Life Support Electricity Rebate is also available for non-concession card holders who use approved life support equipment at their principal place of residence. The Life Support Electricity Rebate is applied on a daily basis. The exact amount of the rebate paid on each bill will depend on the number of days in each billing period.

The current daily rates for eligible machines are:

Equipment Rebate Rate (per day)
Positive Airways Pressure Device $0.16
$0.32 for 24 hour usage
Enteral feeding pump $0.20
Phototherapy equipment $1.66
Home Dialysis $0.69
Ventilators $1.66
Oxygen Concentrators $0.83
$1.40 for 24 hour usage
Total Parenteral Nutrition (TPN) pump $0.38
External Heart Pump $0.05
 

Further information about this rebate and an application form can be found the NSW Government’s website.

Long-term residents of residential parks (caravan parks and mobile home estates) who pay the park operator for their electricity usage and have a qualifying condition can also access the Life Support Electricity Rebate.

A copy of the NSW Life Support Energy Rebate application form can be accessed here.

Completed applications should be sent to the following address:

EnergyAustralia
Life Support Administrator
Locked Bag 14060
MELBOURNE VIC 8001

This rebate is funded by the NSW Government.

Family Energy Rebate

The Family Energy Rebate is available to electricity account holders who are found to be eligible for the Commonwealth Government’s Family Tax Benefit A or B. The Family Energy Rebate is an annual rebate (paid annually as opposed to regular instalments). Customers apply through the Department of Trade and Investment, Regional Infrastructure and Services (DTIRIS) - not through EnergyAustralia.

To be eligible for the 2013-2014 Family Energy Rebate, you must:

  • Be eligible for the Federal Government’s Family Tax Benefit A or B at any time during the 2012-2013 financial year, and have received a relevant payment; and
  • Be a NSW resident; and
  • Have your name listed on electricity bills from an electricity retailer, solely or jointly or be a resident of a caravan or mobile home park and receive electricity bills from a park operator.

You can complete an application form for the Family Energy Rebate in either of two ways:

This rebate is funded by the NSW Government.

To find out more, contact us or visit NSW Trade and Investment.

Are you eligible for a concession?

Let us know and we’ll apply the savings to your account.

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