If you’re having difficulty making payments on your energy bills, or if you’d like advice on how to reduce your bills, we can help.
If you’re having difficulty paying your bill, call our EnergyAssist team as soon as possible.
If your issues are more long-term, we can arrange a suitable plan, advise you on government assistance and suggest ways you can save on energy use.
Our EnergyAssist team will treat you with respect and take into consideration your particular circumstances.
When you call...
- We’ll need to ask you some basic questions about your financial position and the circumstances relating to your financial difficulties. This helps us assess your eligibility for an instalment plan.
- Try to work out how much you’re able to pay. This helps us tailor a plan that best suits you and your circumstances.
We can be flexible
Need more time to pay?
Would a personalised instalment plan help?
We have two options:
- You can either pay your energy accounts in regular affordable instalments designed to suit your particular circumstances.
- We also offer flexible plans, allowing you to make payments as you go, and then make up the difference when your bill is issued.
Call us for more information.
The government can help too
If you receive Centrelink payments, give us a call and we can set up regular amounts being transferred from these payments to your Centrepay expense account so you can pay your EnergyAustralia bill. Visit Centrelink to find out more or talk to us and we’ll do the legwork for you.
State government support
You could be eligible for state government assistance with paying various utility bills. Visit the government’s MoneySmart site for info in your state.
Need help understanding our hardship policy in your language? Choose your language or contact us for interpreter services.
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