Thank you for participating in EnergyAustralia’s ‘Understanding Energy’ community sector forum in June 2010.
As a useful resource selected presentations are available for download below.
Energy 101
Nick Convery, Regulation Manager, EnergyAustralia:
Who is EnergyAustralia, and how and where do we operate?
The Price Rise Context
EnergyAustralia:
Why do electricity prices go up? An overview of network investment and generation cycles.
Residential Energy Use - Results from the Household Survey (Sydney)
Michael Seary, Program Manager, IPART:
Results from the 2006 household survey for Sydney and comparison with 2008 Hunter and Central Coast survey
Residential energy use - Results from the Household Survey (Hunter Region)
Michael Seary, Program Manager, IPART:
Residential energy use in the Hunter region, Gosford and Wyong. Results from IPART’s 2008 household survey.
Average Consumption
Paul Myors, Senior Consultant — Demand Management, EnergyAustralia:
The behaviour and occupational factors that affect household energy use.
Low cost and no cost energy efficiency tips
Paul Myors, Senior Consultant — Demand Management, EnergyAustralia: Free and low cost efficiency tips that will help reduce electricity consumption in the avergae household.
File size 2.1 mbDownloadWhen you call us - The EnergyAustralia Contact Centre
EnergyAustralia:
The EnergyAustralia Contact Centre checklist showing how we identify your needs and tailor our response.
Introducing the Energy and Water Ombudsman
Clare Petre, Energy & Water Ombudsman NSW:
Introducing EWON, an independent dispute resolution mechanism for electricity and gas customers in NSW, and customers of member water providers.
Home Power Savings Program
The Department of the Environment Climate Change and Water:
What is the Home Power Savings Program?
Microfinance in New South Wales - No Interest Loan Scheme - NILS
Lyn Trindall, NSW NILS Coordinator — Winmalee Neighbourhood Centre:
NILS is a national community based program that enables people living on low incomes to access fair, safe & equitable credit for the purchase of essential goods & services.
Consumer Credit Legal Centre (NSW)
Consumer Credit Legal Centre (NSW):
An overview of their service and who they support.
Financial Counsellors’ Association of NSW
Financial Counsellors’ Association of NSW:
An overview of how a financial counsellor might help an individual experiencing financial difficulty.
The EnergyAustralia EnergyAssist Program
EnergyAustralia:
EnergyAssist is EnergyAustralia’s hardship program assisting customers who have longer term difficulty.
Introducing EWON
Rose Gordon, Aboriginal Project Officer TSI and EWON:
Describes the common energy issues for Aboriginal and Torres Strait Islander consumers, how they are supported and what improvements are being offered to increase awareness of support services.
Mental Health - Improving mental health and wellbeing in local communities
National mental health NGO organisation:
Describe their work and their support network in the NSW community.
DECC and CALD: Working with Culturally and Linguistically Diverse Clients
DECC and CALD:
Working with Culturally and Linguistically Diverse Clients — learning from the Ethnic Communities Sustainable Living Project.